Member Engagement Manager (Remote)

Member Engagement Manager

NAGC seeks a driven and dynamic membership professional to join our small but mighty team. This role is ideal for an early career professional with some experience at the coordinator or assistant level who is looking to develop their skills and work independently. NAGC is a small staff organization where every team member wears many hats and has the opportunity to stretch beyond their job description. NAGC's staff team maintains a member-centric approach while committing to innovation. The NAGC team believes in utilizing technology to enhance productivity and create a positive work-life integration while providing exceptional member service.

About You

• You like figuring out what makes people tick. Compared to others, you're great at identifying what folks need through the noise of what they say they want.
• You have an inquisitive nature. You know how to use your curiosity to get conversations flowing.
• You're a collaborator. Working with teams and building consensus energizes you.
• You have been in a coordinator or assistant role at an association for 3-5 years and are looking to grow.
• You are always looking to improve. You're not one to rest on your laurels. You're always looking for small tweaks to a process that can add efficiency or create a better experience.
• You have a start-up mentality. NAGC is a small team, so individuals who can see the big picture beyond their specific job description succeed here.

About NAGC

The National Association for Gifted Children (NAGC) is the nation's leading organization focused on the needs of gifted and talented children. Dedicated to uplifting and empowering those who support children with advanced abilities, NAGC provides energizing professional learning, impactful research, and inspiring advocacy to allow its members to work collaboratively so that all children have equitable opportunities and support to develop their gifts and talents. NAGC's mission is to empower all who support children with advanced abilities in accessing equitable opportunities that develop their gifts and talents. We do this through advocacy, outreach, education, and research.

Top 4 reasons to join NAGC's Team:

1. You will work with a team that's passionate about making a difference in the lives of students and children.
2. Professional and personal growth and development are important to you.
3. You are adaptable and like being part of a supportive team of colleagues working in a fast-paced environment.
4. You want to work for a mission-driven organization whose values align with your own.

Position Summary: The Member Engagement Manager will support member recruitment and retention efforts and will serve as the principal staff member charged with leading the development, execution, and management of the volunteer engagement program. The Manager will provide oversight, working with staff and members at all levels to build an association-wide capacity to identify, recruit, orient, develop, and recognize volunteers with the goal of ensuring a positive experience for all individuals and a significant return on investment for the association. The Manager will also support membership operations, including overseeing the online community, assisting with member onboarding, and contributing to reports. Additionally, the Manager will serve as the main point of contact for NAGC's networks and special interest groups, ensuring all member-driven efforts align with the NAGC Strategic Plan. Finally, the Manager will be the first escalation point for customer service inquiries and issues.
Location: Remote. Open to candidates eligible to work in the US with a preference for candidates in Maryland, Virginia, or Washington, DC. The team occasionally meets in person in the Washington, DC area.
Salary Range: $55,000-$62,000
Overall Responsibilities
Collaborate with members and staff to create and manage meaningful volunteer opportunities and engagement activities, thereby increasing member satisfaction and retention
Efficiently direct the recruitment of volunteers by implementing and maintaining processes that minimize barriers for potential volunteers
Develop and manage orientation materials using volunteer management engagement best practices to ensure a positive volunteer experience
Manage member participation, large or small, ensuring all pieces of volunteer engagement are tracked and this data can be accessed easily by staff and members
Complete monthly membership department tasks, including reporting, onboarding, renewal, and data management
Promote member conversation and connection via NAGC's Member Engagement platform
Promote a member-centric culture through exemplary customer service support as needed
Serve as staff partner to NAGC committees and workgroups as assigned

NAGC is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.