Member Associate

Member Associates build and enhance member relationships by providing professional, prompt individualized financial service. In support of the Credit Union’s mission and vision, the Member Associate will explore needs and educate members on Credit Union products and services that will benefit them, expand their financial relationship with the Credit Union and enhance the member’s financial life.

The Member Associate is responsible for processing transactions, account service functions, introducing products and services, educating on use of products and services, facilitating product opening or referring and transitioning to a specialized associate while providing a member experience that is above and beyond.

Responsibilities:

· Establish new member relationships by introducing and explaining products and services that fit their financial needs

· Facilitates the opening of products and services

· Learns and stays-up-to date on the products and services offered by the credit union

· Provides account services, maintenance and problem solving

· Accurately process member transactions

· Promote, explain and demonstrate self-service options that will enhance the member experience

Qualifications

· One to six months of sales experience

· High school diploma or GED

· Post high school education or equivalent is preferred

· Excellent interpersonal and communication skills

· Strong attention to detail and organization skills

· Team player and goal oriented

· Remains calm and level-headed under pressure

· Significant level of trust, diplomacy, courtesy and tact

· Professional appearance and demeanor

· Bi-lingual Incentive

Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. Azura pays a bi-lingual premium for employees who utilize their skill for enhancement of the member experience. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!

Job Type: Full-time

Pay: From $19.70 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Upselling: 1 year (Preferred)

Work Location: In person