Member Assistance Admin Processor I

ESSENTIAL JOB FUNCTIONS:

• Actively monitors the department phone queue and various email inboxes. Distributes appropriately.
• Processes levies and court writs presented to the credit union timely.
• Processes collection letters in a timely manner. This includes, but is not limited to, Right to Cure Demand, No-Insurance Demands, Status of Account Letters, Demand for Payment letters etc.
• Posts all checks received from the Bankruptcy trustees, and other sources to member loans.
• Researches and balances applicable general ledgers accounts daily.
• Posts all charges from department invoices to applicable member accounts.
• Processes end of day checks and reports for department.
• Assists in updating account information as requested, including but not limited to, address, name changes, telephone number changes, etc., in a timely and accurate manner.
• Document SWBC incoming daily report, transfer payments timely as requested.
• Maintains the Member Assistance Rewrite Tracking Log.
• Actively monitors and assists in clearing small dollar delinquencies associated with interest and fees. Reverse draft and bill pay fees prior to charge off and closes share accounts.
• Assists in preparing member paperwork. This includes, but is not limited to, Freshstart Repayment Plans, Rewrite Packages, Extensions, Confession of Judgments, etc.
• Prepares scanning for department.
• Maintains the department stocked with necessary supplies needed by taking inventory and ordering necessary supplies timely.

ADDITIONAL RESPONSIBILITIES:

• Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.
• Meets the current standards as established for the department in the completion of all assigned duties.
• Communicates well and provides evident teamwork with others in the same position to ensure all duties are completed timely and accurately every day.
• Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
• Complete requirements for Member Assistance Support Clerk II within 12 months of start date and Member Assistance Support Clerk III within 18 months of promotion to Member Assistnace Support Clerk II.
• Performs other duties as assigned.

QUALIFICATIONS:

• High school graduate or equivalent.
• Must have good attention to detail, communication and organizational skills.
• A minimum of six (6) months working in a financial institution is required.
• Must have good clerical, communication and organizational skills.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled.
Thank you for your interest in the opportunity with Credit Union 1!
EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.