Member Advocate I

Canopy Credit Union is looking for a purpose driven individual to join our creative community as a Member Advocate I.

This position will be headquartered at our Spokane Valley Branch with expectations of working at other branch locations as needed.

If you are someone who is passionate about growing a happier and healthier community through financial inclusion, we encourage you to apply today!

About Canopy Credit Union:

Canopy Credit Union is a Community Development Financial Institution (CDFI). We aim to help people in our community who have less than perfect credit. A person's credit score does not define them, and Canopy believes that your story matters. The Canopy mission is to guide everyone towards solutions that lead to financial wellness.

Canopy Core Values:

• We embrace what makes us different: We honor everyone's' journey and welcome new ideas. We're a place where your story matters
• Becoming is better than being: Growth happens when we try new things and don't allow the fear of failure to hold us back
• Curiosity welcomed: We don't ask can we? rather, how can we?
• Canopy serves: We believe that our level of success is directly proportional to how many lives we touch
• Fun is who we are: We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community

Some of the perks you will enjoy by being a member of our Creative Community Culture:

• Options for full individual medical, dental, and vision insurance coverage at NO cost to the employee
• 401k match up to 7%
• Career Development: certifications, webinars, in house training's, job shadowing -- these are all options we offer to support you in your career path
• 40 hours of paid volunteer time each year
• Working for the 7th Best Credit Union to Work For in the nation
• Tuition reimbursement
• Opportunity to work with some of the leading technology in the financial services industry
• Office putt putt competitions, potlucks, meme sharing, mini basketball hoop challenges, BINGO, really just tons of fun :)

Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status.

As a credit union, we acknowledge there is more work to do. We are committed to listening to the ideas and opinions of our minority community members, providing opportunities for staff to learn and grow, developing effective practices to continue promoting diversity and supporting local organizations that are actively engaging in social justice work.

At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve.

Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer.

Responsible for providing excellent member service and maintaining strong professional relationships. Assists members with the status of accounts, furnishes information on loans, products, fees and services. Facilitates help and guidance for member utilizing Teller Connect. Courteously and promptly resolves member questions and problems or properly refers them to appropriate personnel.

Job Responsibilities:

• Greet members as they enter the Branch lobby
• Process necessary information and educate the members as to services/products. (For example, Visa check card, online banking, interactive teller, etc.)
• Assist with wide variety of customer services including notary, close accounts, check orders, making debit/credit cards, online banking questions, etc.
• Process daily mail and night drop
• Other duties as assigned by the Branch Manager

Experience

Up to 6 months of similar or related experience, including preparatory experience

Education/Certifications/Licenses

High school education or GED

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