Member Advocate

Trax Credit Union is currently seeking a dedicated Member Care Advocate to join our dynamic team. In this critical role, you'll leverage your expertise to analyze member payment records and their relationship with our Credit Union. Your key goal will be to devise effective strategies for resolving delinquencies.

As an ideal candidate, you're someone with excellent interpersonal skills and a strong drive to motivate members to adhere to payment guidelines. Your actions will align with our Credit Union's Mission, Vision, Values, and Pledge to our shareholders.

Key Responsibilities:

• Develop a strategic action plan to bring delinquent accounts current over time, ensuring alignment with Credit Union policies.
• Maintain detailed documentation of member interaction, including plans for follow-up and resolution of delinquency.
• Apply skip tracing techniques using available tools and agencies.
• Work on recovery of charged-off accounts.
• Use various tools and approaches to resolve delinquencies, such as extensions, skip payments, account locking, and loan consolidation.
• Perform collection duties in compliance with the Fair Debt Collection Act and other internal policies and procedures.

Qualifications:

• A minimum of two years of collections experience, preferably within a financial institution.
• Proficiency in using computers with experience in Microsoft Word and Excel.
• Experience working both independently and in a team setting.
• High school diploma or equivalent.

Work Schedule:

This is a full-time position, requiring 40 hours of work per week. The typical schedule is Monday through Thursdays, 8:00 a.m. to 5:00 p.m., with rotating Fridays from 8 a.m. to 6 p.m. Extended hours and weekends may be required as job duties demand.

If you believe you are a perfect fit for this role, we invite you to apply. This is a fantastic opportunity to contribute positively to our members' financial well-being while advancing your career within our supportive and engaging environment. Join us today!

Job Type: Full-time

Pay: From $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Collections: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: In person