Medical Team Secretary

More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii hospice Medical Team Secretary you will support those that guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Primary Responsibilities:

• Answers and distributes phone calls for designated team
• Communicates with internal and external customers to address any needs or concerns
• Provides communication in a non-judgmental, non-discriminatory manner that is sensitive to the patient/family diversity, preserving their autonomy, dignity and rights
• Reports patient condition and needed follow-up to appropriate personnel in a timely manner
• Tracks Recertification Periods and alert Medical Directors, Patient Care Mangers, and RN Case Managers of upcoming recertification
• Print daily medication orders and fax to the Physician/Nurse Practitioner /Pharmacy
• Prepares an Agenda and CM folders for Weekly IDG and team meetings with all updates
• Print medication profiles for new admission and recertification patients for IDG
• Reports updates and changes to afterhours and team as necessary
• Maintains and update the current census reports
• Verify accuracy of data entry from completed admissions
• Ensure verbal certification is obtained within 48 hours of admission
• Obtain physician signatures for initial CTI's and Plan of Care timely
• Obtain additional medical records from physician offices and hospitals to support terminal illness, and any other records requested by the team
• File and keep medical records current
• Participates in special projects and performs other duties as assigned

Personal and Interpersonal Accountability

• Abides by and demonstrates the company Mission, Vision, and Values through both behavior and job performance on a day to day basis
• Adherence to a code of conduct conducive with the company's policy is expected
• Demonstrates good judgment in seeking and accepting guidance, facilitates clear and honest communication with other team members
• Able to work harmoniously with a broad range of staff, volunteers and the community as a representative of Hospice Hawaii
• Excellent customer service skills

Knowledge and Skills Requirements

• Ability to establish and maintain effective working relationships with staff, patient/family members, the public, and representatives of other agencies and organizations
• Ability to communicate effectively and professionally
• Strong customer service skills and helpful attitude
• Organized, able to manage multiple tasks at a time, and prioritize tasks
• Ability to maintain records and prepare related reports

Experience and Educational Requirements:

• Medical Assistant, or 3 years of medical secretarial experience preferred
• Must have a strong knowledge of medical terminology.

Why Navian Hawaii?

• Consistent M-F schedule so weekends belong to you
• Team-oriented, locally run nonprofit where every voice is heard
• Competitive pay with an excellent benefits package
• Flexible organization that supports positive work/life balance

All offers of employment at Navian Hawaii are contingent on a candidate's successful completion of certain requirements which include:

• A legally compliant background check
• Drug Screen & Physical Exam