Medical Secretary

AWHS is looking for a full-time medical secretary/scheduler for our women's healthcare practice. We are looking for reliable, dedicated staff who value patient care and customer service.

Our mission is to empower women through compassionate, supportive, and collaborative healthcare. If you are eager to support patients in a well-established OB/GYN practice, please apply!

We prioritize the following for our patients AND our teams:

• Excellence
• Accountability
• Inclusion
• Compassion
• Teamwork
• Integrity
• Respect
• Loyalty
• Healing

Learn more about our practices at www.atlwhs.com, use the menu on the left-hand side to learn about each practice (4 total).

We have great benefits to offer! Our benefits include: paid time off (PTO), free and unlimited telehealth for general medicine, dermatology, and mental health, medical, dental, and vision benefits, free short-term disability and free basic life plans provided by the company, 401k plan with vested safe harbor employer contributions, 401k profit sharing, annual bonuses, paid parking, and 9-10 paid holidays every year.

Competitive compensation available dependent on candidate experience.

Full-time hours, Monday-Friday 8:00 am - 5:00 pm.

Essential Duties/Responsibilities: The Medical Secretary will perform secretarial, scheduling, and administrative duties as assigned by the practice administrator and/or front office lead using specific knowledge of practice procedures. Duties may include answering and transferring telephone calls, scheduling patient appointments, completing patient check-in or check-out procedures, billing patients, verifying patient insurance, and compiling and recording medical charts, reports, and correspondence. Cross-training and assisting with other positions in the front-office area will be part of ongoing training.

• Answers telephone calls, ascertains reasons for calls, and direct calls to appropriate staff members.
• Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.
• Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Checks patients in for appointments, or out after procedures and schedules follow-up visits as needed.
• Enters patient demographics and insurance information into check-in system and EMR.
• Operates office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Receives and routes messages and documents such as laboratory results to appropriate staff.
• Takes accurate phone messages and call patients back in a timely manner when needed.
• Verifies patient insurance as assigned and when requested by front office lead and/or practice administrator.
• Performs various clerical and administrative functions such as ordering and maintaining an inventory of supplies.
• Demonstrates exceptional customer service skills and communication skills when speaking with patients.
• Meets department production standards consistently as defined by management.
• As needed, performs bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• As needed, interviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
• As needed, maintains medical records, technical library, and correspondence files.
• As needed, cross-trains and assists with other position in the front-office area.
• Any other duties as assigned by supervisor or management.

Education and Experience:

• High school diploma or GED required.
• Previous medical office experience is required, OB/GYN or women's healthcare experience is preferred.
• Telephone and patient scheduling experience is required.
• Insurance verification experience is preferred.
• Demonstrated ability to focus on patient experience and customer service.
• Experience operating office equipment.
• Experience in customer service field preferred.

Knowledge and Skill Requirements:

• Knowledge of office policies and procedures to accurately answer questions from patients.
• Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Office, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge and correct usage of medical terminology.
• Ability to navigate and effectively use EMR. Knowledge and experience with Centricity EMR system is preferred.
• Ability to maintain confidentiality and professionalism.
• Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
• Ability to work as part of a team and promote a positive work environment.
• Ability to listen and understand information and ideas and adjust actions accordingly.
• Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
• Skilled in organization, attention to detail, and task prioritization.
• Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Skilled in understanding patient needs to provide exceptional customer service.

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.
• Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.
• Must communicate and comprehend effectively
• Potential stress if dealing with multiple tasks and staff members.

Equal Opportunity Employer: Atlanta Women’s Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.

Atlanta Women’s Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States, and conducts background checks and pre-employment drug screening in accordance with Federal and State laws and regulations.

AWHS requires COVID-19 and Flu vaccines.