Medical Reports Expeditor Lead

Are you someone who has a knack for details and a passion for helping others?

If so, we would love to speak with you!

Leidos QTC Health Services is seeking a Medical Reports Expeditor Lead to support our Veteran Affairs Operations.

Who is Leidos QTC Health Services ?

Leidos QTC Health Services is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

The Medical Reports Expeditor is responsible for ensuring reports and diagnostic results requiring follow-ups are worked in a timely manner, researching and resolving complex reports issues. Communicates with medical offices and diagnostic facilities to verify attendance and obtain reports in a timely manner, following escalation workflow when appropriate. Upload diagnostic results received to the case management system in a timely manner. Lead and mentor lower level MRE’s.

Essential Duties and Responsibilities:

• Ensures outstanding reports and diagnostic results requiring follow-up are worked in a timely manner, researching and resolving complex reports
• Communicate with medical offices and diagnostic facilities to verify attendance and obtain reports in a timely manner, following escalation workflow when appropriate
• Upload diagnostic results received to the case management system
• Appropriately process Date of First Draft (DFD) signed reports in the case management system
• Prioritize all requests from the client to expedite delivery of a case
• Lead, train, and mentor lower level MRE’s, providing guidance on workflows/procedures
• May be responsible for departmental reporting tasks assigned by leadership.
• Other projects and duties as assigned.

Competencies:

• Excellent understanding of medical terminology
• Comprehensive understanding of internal standardized workflow/procedures
• Strong ability to perform assigned tasks
• Strong ability to identify, understand and resolve common problems and/or escalate accordingly
• Proven ability to work on non-routine tasks in a timely manner
• Strong organization skills with the ability to multi-task and perform with a high sense of urgency and follow through
• Excellent attention to detail
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Exceptional customer service skills to both internal and external customers
• Strong computer skills (i.e. MS Office, Faxcom, Adobe) with an ability to help others learn new software.

Education and/or Experience: (includes certificate & licenses)

• High School diploma, or equivalent (GED)
• 10 years of relevant experience, preferably in a medical office and/or administrative position
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.

Hourly Pay Range: $30.28 - $33.46

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity:

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Education

• High School Diploma or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)