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Form of workJob Description
QUALIFICATIONS NEEDED FOR POSITION:
Experience and Skill Requirements: The following experience and skills are considered essential:
• At least one (1) year experience in Medical records
• Basic managerial and business skills to include good verbal and written communication.
• Strong organizational skills
• Ability to be professional and courteous with internal and external customers at all times, including under stress.
• Ability to work both independently and as a part of a team.
• Ability to communicate articulately and comprehend written and verbal communications
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Works closely with administration and staff to support the requests from patients and outside entities with obtaining records to support the patient's care.
• Retrieve, collect and prioritize all requests for Medical Records made through the organization, patients, and affiliates.
• Record and track all records requests, releases, and authorizations within the Electronic Medical Record HPI
• Verify legitimacy, accuracy, and authority of all such requests and then process and invoice as appropriate.
• Abide by, adhere to, and conform to all applicable organizational, local, state, federal regulations including 42CFR Part 2.
• Review, develop and implement standards and procedures for processing Medical Records requests with administrative support
• Maintain an up-to-date understanding of applicable policies, processes, laws, and regulations.
• Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to supervisor in an effort to protect patient HPI.
• Assist patients, staff, and affiliates with Medical Records requests and questions.
• Participate in improving quality throughout the organization.
• Support The Master's Touch Home Care, and work closely with the clinical team to improve this program internally.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs other duties as assigned.
COMPETENCIES:
• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Ability to work with many diverse people.
• Effective telephone skills.
• Strong level of confidentiality due to sensitivity of materials and information handled.
• Must be able to make suggestions on workflow or system efficiency and effectiveness.
• Ability to work independently and be self-directed and flexible.
• Ability to prioritize.
• Ability to perform functions with minimal supervision.
• Ability to work at a high-volume level of accuracy.
Benefits:
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
The Master’s Touch Home Care, INC believes in the holistic strengths-based approach to home care, which achieves positive outcomes for the patients we serve. We are dedicated to the philosophy of individualized, compassionate care that supports and empowers the individuals and families involved in our services.
Our treatment philosophy is founded on the belief that care must be individually centered, patient and family-focused, strengths-based, culturally competent, and community-based.
