Medical Practice Assistant Bwh Neurosurgery South Shore (Part-Time)

General Summary/Overview Statement:

Reporting to the Operations Manager, the BWH Department of Neurosurgery seeks a Medical Practice Assistant (MPA) to support its satellite location at South Shore Hospital. The South Shore location consists of 4 Neurosurgeons, 4 Physician Assistants, and the respective care teams. The MPA is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA). The MPA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. Developing relationships with patients, families and colleagues, the MPA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, as part of the regular clinical job duties, the MPA will provide administrative support to the section and is responsible for multiple functions to ensure a smooth and seamless patient experience.

Brigham and Women's Hospital is dedicated to:

• Serving the needs of our local and global community
• Providing the highest quality health care to patients and their families
• Expanding the boundaries of medicine through research
• Educating the next generation of health care professional

Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

• People: Focus on serving the community through collaboration and respect
• Self Management: Accountability, professionalism and commitment to growth and development
• Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

Principal Duties and Responsibilities:

Clinical Duties and Responsibilities:

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
• Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
• Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP), participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered.
• Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely.
• Accurately obtains vitals, elicits information from the electronic health record (EHR) about the patient's basic health status, administers relevant care within scope of practice and as directed by the LIP, and documents as appropriate in the EHR.
• Monitors and responds to patient gateway messages that are within their scope of practice on behalf of the team. Works with the manager and team to resolve any messages beyond their scope and responds as directed.
• Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP. Reinforces patient instruction as directed by LIP.
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP.
• Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation.
• Following approved clinical practice guidelines (CPG's) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization.
• Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include patient scheduling, calendar management, and all other duties as assigned by the Practice Administrator.
• Provides cross coverage with front desk and practice staff as necessary to ensure successful arrival, check-in and out processes, scheduling of necessary ancillary testing and future appointments inter- and intra-departmentally.

Administrative Duties and Responsibilities:

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Receive patient at arrival, obtain all necessary demographic and insurance information and ensure applicable forms are completed
• Ensure all billing and fiscal information is completed by end of visit, including collection of copayments, patient self-estimate forms, etc.
• Fill out disability, PT1, and other forms per the direction and guidance of the LIP. Ensure that the LIP reviews and signs all forms and other clinical documentation within department expectations. Uploads copy to the EHR, notifies patient of completion, and sends document to the appropriate place per HIPAA guidelines.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilizes organizational resources both at SSH and BWH to facilitate responsibilities to successfully coordinate care for patients. Including management of time, supplies, equipment and other assets.
• Other duties as assigned.

For all positions that include direct patient care, indicate with an "X" the age(s) of all patient populations served

No Direct Patient Care

All age groups

Adolescence (13 to 17 years)

X

Neonates (birth to 1 month)

Young Adult (18 to 25 years)

X

Infant (1 month to1year)

Adult (26 to 54 years)

X

Early Childhood (12 months to 5 years)

Senior Adult (55 to 64 years)    

X

Late Childhood (6 to 12 years)

Geriatric (65 years and up)

X

Addendum A - BWH Behavioral Competencies

1. People: Focus on serving the community through collaboration and respect

Inclusiveness

Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.

1. Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles
2. Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments
3. Be professional when approached about behaviors that might be perceived as disrespectful

Open Communication

Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner.

1. Practice active listening skills
2. Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
3. Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience
4. Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication

Building Collaborative Relationships

Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals.

1. Take initiative to support others and build productive relationships that will lead to a cohesive workplace
2. Interact effectively with other team members, departments and customers to accomplish organizational goals

Organizational Awareness

Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals.

1. Support and respect BWH's mission, vision, values and history
2. Understand and recognize how your individual role and department impacts the organization

2. Self Management: Accountability, professionalism and commitment to growth and development

Embracing Change

Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.

1. Support and positively participate in organizational and/or job specific changes
2. Initiate appropriate action when change is needed
3. Be flexible and open to new ideas
4. Adapt to shifting priorities

Learning Oriented

Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.

1. Demonstrate openness to learning from successes and failures
2. Recognize and participate in learning opportunities
3. Seek and share best practices

Professionalism

Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times.

1. Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures
2. Align behavior with the organizational mission and values
3. Practice respect in accordance to the BWH standards
4. Demonstrate responsibility, reliability, and trustworthiness

3. Organization: A commitment to quality, service and exceptional performance

Quality and Safety Focus

Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.

1. Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards)
2. Adhere to established policies and procedures
3. Take action to prevent errors
4. Identify and report adverse events, errors and incidents

Efficiency and Performance Improvement

Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.

1. Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes
2. Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role

Problem Solving

Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action.

1. Recognize actual and potential problems and take appropriate action towards a solution
2. Offer assistance, as needed, when a potential problem situation is observed
3. Use good judgment to keep manager informed of problems or issues, following department practice

Service Excellence

Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers.

1. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:
2. Engage with positive greetings and active listening
3. Empathize by expressing understanding
4. Educate throughout the information exchange
5. Enlist thoughts and ideas from others

4General/Administrative Support: (required of all Administrative Support employees)

Information Gathering

Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.

1. Identify specific information needed to clarify a situation or to make a decision
2. Probe skillfully to get at the facts
                                                             Addendum B - Job Specific Responsibilities

. Clinic Responsibilities

• Perform rooming responsibilities for patients including obtaining vitals (temperature, pulse, respiration, blood pressure, height, and weight) and pain scale under guidance of LIP
• Participate in medication reconciliation process, update and document patient EMR, perform specific procedures and tests appropriate in clinical setting
• Under direction of LIP, perform suture and staple removal, wound dressing application/removal, assist with transport of patients to exam room as needed
• Ensure medical exam room appropriately equipped with proper supplies, perform appropriate sanitization and cleaning techniques efficiently and quickly for room turnover, empty biohazard bins, contact clinic manager regarding additional ordering of supplies and resources to support clinic.

2. Administrative Responsibilities

• Answer clinic telephone, triage and assist with patient phone calls
• Greet and arrive patient for scheduled appointment, verify relevant demographic information and insurance billing information, collect applicable copayments
• Check-out and schedu...