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SalarySummary
The Lead Medical Office Assistant conducts initial and in-service training for assigned physician practice, prepares educational materials and documentation for registration, verification of benefits, workers compensation and occupational medicine accounts, and daily workflow. Responsible for timely collection of patient accounts from patients to maximize cash receipts and minimize receivables while maintaining effective customer relations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Education/Experience/Licensure
Education/Formal Training
Work Experience
Credential/Licensure
REQUIRED:
High School Diploma or GED equivalent.
Must have at least two (2) years of experience as a Medical Office Assistant.
N/A
PREFERRED:
N/A
N/A
N/A
SUBSTITUTIONS ALLOWED:
N/A
N/A
N/A
Knowledge/Skills/Abilities
- Ability to read, comprehend and explain moderately complex written material.
- Ability to communicate both orally and in writing with others.
- Ability to organize multiple tasks and workflow for self and others as relates to both training and preparing educational materials.
- Ability to maintain good working relationships with co-workers and others external to the department.
- Ability to work without close supervision and to exercise independent judgement.
- Ability to operate standard office equipment such as CRT's, PC's, copy and fax machines.
Key Job Responsibilities
- Develops, maintains and conducts a comprehensive training program for new departmental Associates in areas such as policies, procedures, and workflow and computer system operation.
- Responds promptly to incoming calls providing information and assistance to callers.
- Determine cost of service, collects payments, and provides patient with itemized fee tickets.
- Uses the employer data sheet files for each employee visit to determine the procedures required, the charges, and the contact person for each company.
Physical Requirements
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
