Medical Front Office Team Lead

Job Overview
We are seeking a highly organized and detail-oriented Front Office Lead to join our team. In this position, you will support Front Office staff and oversee daily Front Office duties. This is a key role in our organization, as you will have a vital role in creating a positive and welcoming atmosphere for our patients.

Responsibilities

• Oversee Front Office staff duties to ensure accuracy and completion.
• Provide training to Front Office staff.
• Schedule appointments and monitor provider schedules.
• Coordinate coverage for time off requests and cover staff as needed.
• Assist with patient inquiries, concerns, or complaints.
• Respond to Front Office questions and training needs.
• Coordinate with office manager any issues, implementations, staffing needs, etc.
• Point of contact for staff calling out.

Requirements

• 3-5 years of recent experience in a Medical Front Office lead role required.
• Familiarity with medical office systems and procedures.
• Knowledge of medical software; Modmed a plus.
• Understanding of medical benefits and patient cost share.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to multitask and prioritize.
• Effectively communicate with patients, team members and management daily.
• Candidate should be flexible and have a positive attitude.
• Must have excellent people skills and customer service.
• Ability to handle confidential information with discretion.

If you are a motivated individual with excellent customer service skills and a passion for creating a positive experience for patients, we would love to hear from you. This is an exciting opportunity to join a dynamic team in a fast-paced environment. Apply today!

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Allergy & Immunology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Flower Mound, TX 75022 (Required)

Work Location: In person