Medical Billing & Collections Therapy Representative - Remote

Providing patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients and their families in accessing revolutionary treatments for rare diseases. Through integrated pharmacy distribution, patient services, clinical management and convenient home infusion services, Orsini delivers customized solutions that simplify how patients connect to advanced therapies. Orsini’s high-touch care model centers on experienced and trained therapy care teams that provide personalized patient care to ensure that No Patient is Left Behind™. Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), The Joint Commission, URAC and NABP. Orsini has earned URAC’s Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs.

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First
POSITION SUMMARY
This role will include the Billing and Collections of a Manufacturer specific programs. Will be the point of contact of daily communication of issue resolution on designated accounts. Assist with problem solving and issues with high dollar A/R accounts, assist in back-up for our Complex Auditor position and collaboration of best practices for manufacturer project management.
REQUIRED KNOWLEDGE, SKILLS, & TRAINING:
1. Minimum 3 years of experience in patient accounts, Benefits Verification and/or collections with specialty pharmacy experience.
2. Familiar with Account Receivable (AR) and operational health care systems.
3. Experience with Microsoft applications (Excel, Word, PowerPoint, etc.).
4. Familiar with the authorization process, appeal process and other processes/procedures integral to AR collection efforts.
5. Experience with billing and foundation assistance application procedures.
6. Able to multitask and utilize excel in a fast-paced working environment.
7. Able to problem solve and assist coworkers through the thought process of solving problems.
8. Collaborate on best practices for efficiency and streamlines communication throughout teams.

ESSENTIAL JOB DUTIES:
1. Manage the billing and collections of designated manufacture programs.
2. Assist with complex audit process.
3. Effectively work on assigned accounts to maximize collections and minimize write-offs.
4. Provide training and mentoring to employees in systems, policies, and procedures.
5. Responsible for the designated point person for daily tasks and communication to manufacturers.
6. Ability to be flexible and assist with other projects when needed.
7. Troubleshoot and resolve escalated AR and manufacture issues/concerns.
8. Act as an ambassador for Orsini culture.
EMPLOYEE BENEFITS: