Medical Assistant/Patient Service Rep - Worthington Internal Medicine

Central Ohio Primary Care Physicians is seeking a Medical Assistant/Patient Service Rep at our Worthington Internal Medicine office in Worthington, OH. As a Medical Assistant/Patient Service Rep for COPC you are joining a team that strives to be the best for Primary Care.  You will be leading the nation with a system that supports the entire care of each COPC patient. A model we believe is THE BEST FOR PRIMARY CARE! This position is responsible for providing administrative and clinical support to ensure efficient delivery of primary health care and creating a positive patient experience. This role will be full-time working M-Th 7:15am-4:00pm and Friday 7:15am-12:00pm

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Work closely with the clinical care team to deliver the best care for our patients.

• Set-up EKG machines, administer injections, and perform routine specimen collection and tests.

• Interview patients regarding medical concerns and obtain medical history.

• Measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height. Record vital signs and other health-related issues on patients’ charts. 

• Assist in performing routine medical procedures as requested.

• Prepare patients and treatment rooms for exams. Drape patients with covering and positions instruments and equipment. 

• Assist in patient education with related educational tools, periodicals, flyers, and handouts. 

• Maintain a clean and well-organized work area.

• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. 

• Collect copays, deductibles and/or outstanding balances. 

• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

 QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education, Licensures & Certifications 

Required: High school diploma or GED

Preferred: State Tested Nursing Assistant (STNA), Emergency Medical Technician (EMT), Phlebotomist or equivalent clinical background/training. Previous experience as a Patient Service Representative also considered.

Knowledge, Skills & Abilities

• Ability to maintain confidentiality at all times

• Ability to react calmly and effectively in emergency situations  

• Ability to interpret and apply guidelines and procedures  

• Ability to communicate clearly and document efficiently in an electronic health record

• Ability to efficiently work within an electronic health record

• Self-disciplined, energetic, passionate, and innovative

• Knowledge and understanding of medical practices

• Knowledge of patient care and examination procedures

• Knowledge of medical terminology 

• Knowledge of examination, diagnostic, and treatment room procedures  

• Knowledge of common safety hazards and precautions to establish a safe work environment  

• Skill in assisting in a variety of treatments and medications, as directed  

• Skill in taking vital signs  

• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public

• Customer service skills; social perceptiveness and service oriented