Medical Assistant/Front Office

Independent Emergency Physicians - Urgent Care

Starting rate $17 - $19 (DOQ). Note: NOstarting offers will exceed $19 per hour.

Unbeatable compensation and outstanding culture are why IEP has one of the highest retention rates in the market. Join a great team with outstanding support and growth opportunities.

This position is a hybrid of two roles: Medical Assistant and Front Desk Coordinator.

As a Medical Assistant, you are a critical member of our team committed to delivering great care to our patients and to working effectively and respectfully with one another. You are key to our promise of delivering an exceptional patient experience by performing administrative and clinical tasks in the Urgent Care setting under the direct supervision of the Medical/Program Director. As the Front Desk Coordinator, you are responsible for creating a stellar first and the last impression by increasing the quality and value of the patient experience, and ensuring each patient feels respected, welcomed, and comfortable. You will coordinate the daily clerical and clinical activities of the office while developing lasting relationships with patients.

Duties and Responsibilities

Triage Patient:

· Document Visit Reason

· Obtain Vitals

· Medical/Surgical History

· Update Medication List

· Document Allergies

· Prepare patient for provider examination

Perform Patient testing

· CLIA waived testing

· EKG/PFT

· X-rays

· Phlebotomy

· Assist provider during procedures

Patient Treatment

· M/SQ/PO/nebulized Medication administration under the direction of APP

· Administer Immunizations/TB testing

· Splinting

· Wound care

Clinical Responsibilities

· Maintain HIPPA/OSHA/BLS

· Stock supplies in rooms

· Clean rooms after each patient

· Remove trash

Clerical Responsibilities

Create memorable, seamless experiences for patients through service excellence in the following areas:

● Register patients

○ Clockwise and DocuTAP

● Obtain HIPPA and Treatment consent forms

● Schedule appointments

○ Follow up if the patient does not show

● Verify personal and insurance information

○ Scan ID and Insurance cards

● Verify PCP and pharmacy information

● Real-time insurance verification

● Occupational Health Accounts

○ Verify accounts, payment process, and follow up

● Collect Fees, balances, and Copays

○ Log and post all payments

● Closing Envelope

○ Place cash & log in Closing Envelope and place in safe

○ Verify cash box

● Medical record release

● Maintain HIPPA protocols

● Scan discharge signatures/documents

● Scan Sports Physical/DOT forms/EKGs into charts

Office Responsibilities

Maintain a high-quality and high-functioning office environment that supports our mission of delivering excellent patient care and experiences.

● Lock/unlock front doors

● Maintain appearance of the Waiting room

● Maintain appearance of the Patient restroom

○ Check restroom supplies and stock if needed

● Lysol Waiting room between patients

● Wipe front door, chairs, and counters

● Stock and clean coffee/water station

Additional Responsibilities of Lead Medical Assistant

· Scheduling, training, and supervision of new hires

· Quality Control Logs

· Medication/supply Inventory and Ordering

· Quest supply inventory & log verification

· InstaDose monitoring

· Autoclave Cleaning weekly

· Autoclave spore testing monthly

· MA charting review

· Monitoring/updating spreadsheets logs

ABOUT IEP

The Strength of Ownership. IEP was founded in 1997 by eleven like-minded emergency physicians on the belief that a collaborative practice environment yields the best patient and business outcomes. Twenty years later, we've expanded our services to include hospital medicine, observation medicine, urgent care, long-term acute care, and scribe services; while retaining the values that brought us together in the first place. We are physicians and business leaders providing outstanding clinical services and operational leadership for our hospital partners; and excellent, compassionate care for our patients.

Hospital Partners. Our Hospital partners include Ascension Providence-Providence Park Hospitals in Southfield and Novi; Trinity Health St. Joseph Mercy Oakland in Pontiac; and Henry Ford Allegiance Health in Jackson.

Culture-driven Results. At IEP, we believe that culture is defined by actions, not words, and we've built a culture of ownership through cultivating, retaining, and promoting outstanding clinical leaders and the very best providers. Our physicians are partners in our business and have a personal commitment to our success and the success of our patients and hospital partners.

Engaged Practice Management. We believe engaged practice management is the direct result of outstanding leadership, operational excellence, and outstanding clinical providers. We are influential and passionate leaders who love a challenge and find great satisfaction in making a difference for our physicians, our patients, and our hospitals.'
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Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Urgent Care

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• How many years of Medical Assistant experience do you have?
• Are you available to work at least 5 days a week, 12 hour shifts (*will only be scheduled for a maximum of 3 shifts)?

Education:

• High school or equivalent (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person