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Form of workPosition Summary: The position of Medical Assistant functions as the primary clinical support to physicians and patients who are seen, served, and treated by Ear Nose & Throat Associates (ENTA). The Medical Assistant is responsible for a myriad of clinical duties and responsibilities as outlined below. On occasion, the Medical Assistant may also be asked to perform non-clinical responsibilities to ensure continuity of operations throughout ENTA. The incumbent must have completed and graduated from a recognized Medical Assistant educational training course or have acquired qualifying skills, as evaluated by ENTA, through medical/clinical work experience.
Reports to: Clinical Director
Flexibility: While this job description is meant to provide an overview and specific responsibilities of the Medical Assistant, ENTA Management reserves the right to make changes, adjustments and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week). These hours may vary based on the clinic’s needs. You may at some point be required to travel to other offices if coverage needs arise.
Summary of General Duties:
- Greets patients and directs to room for Physicians visit.
- Updates or populates patient chart with relevant medical data
- Reorders and maintains inventory as necessary.
- Responds to tasks created in the EMR and is responsible for communicating any patient concern to the appropriate Physician, bringing any relevant data that will guide physician in the decision-making process.
- Directs hospital referrals to the appropriate physician on call.
- Respond to any other requests from Physicians or management team as appropriate.
- Be a team player: look to see how you might assist fellow MA’s or front staff during daily operations to ensure a smooth flow of clinic hours.
- Always represent ENTA and its staff and Physicians in a professional, courteous, and respectful manner on or off property.
Summary of Specific Duties:
- Starts office note in EMR, per physician request, and have available X-Rays, labs, CT’s, MRI’s, reports and dictation for Physicians ready and pulled up.
- Verify medications, allergies, past surgeries, past medical history, and reason for visit. Obtain vitals. Chart in the EMR appropriately.
- Provide items Physician needs for exam including scopes, instruments, etc.
- Assist Physician with any procedures.
- Assist patient to checkout when necessary.
- E-Prescribe medications when directed by physician. Facilitate refills when appropriate.
- Clean rooms and remove instruments/exam items after each patient. Set up tray to physician preference.
- Ensure there are enough clean instruments in the exam rooms for Physician use.
- Autoclave instruments as necessary, run and mail in Passport Spore check once a month. If passport fails, notify supervisor ASAP to have autoclave sent out for repair, then rerun passport upon return.
- Sterilize scopes.
- Deep clean rooms and work areas daily, weekly, and monthly according to schedule and restock. Initial cleaning schedule form and keep up to date.
- Answer patient questions or refer to Physician.
- Take triage calls and form complete note to task or discuss with physician, depending on physician location. Call patient with advice from Physician and E-prescribe pharmacy with orders, or whatever other appropriate action that has been directed by the Physician.
- Keep track of films coming into office. Check to see if patient has an appointment and if written report has been scanned into the EMR yet. Locate report if it hasn’t.
- Notify Clinical Director of any problems with patient care. Direct computer issues to the IT Director. Direct Greenway problems to the EMR Director.
- Keep files up to date: Biohazard slips for each pickup date in file drawer at nursing station. Represent ENTA when State Health Department does Annual Inspection. Walk through with inspector (Health Department only- OSHA or HIPAA call supervisor and wait for her to arrive) and show through rooms with Biohazard containers, Biohazard waste box, and State Biomedical waste plan (64E-16) in OSHA book.
Working Environment
- Physical demands:
- Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Clinical Manager.
- Average percent of time during regular shift devoted to:
- Walking, Squatting, Sitting, Bending, Reaching: 75%
- Standing: 25%
- Average lifting requirements:
- Lifting Requirements: 20-40 lbs.
- Frequency of Lifting: 0-25% of the time
- Additional physical demands:
- Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
- Ability to type 60 wpm.
- Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine.
- Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing is adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress.
- Working Conditions: : Normal business office environment. Requires individual to be in uniform daily. Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.
Position Requirements:
- High School education or GED equivalent.
- Minimum two years of medical office experience preferred.
- Must have own/ or reliable source of transportation due to requirements of potential travel to other offices when/as needed
- Working knowledge of general office duties.
- Good verbal and written communication skills.
- Good telephone skills.
- Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.
- Must be able to type 50-60 words per minute
- Excellent customer service skills.
- The ability to attend work on a regular basis.
- The ability to adhere to safety rules and other reasonable regulations pertaining to the job.
- The ability to refrain from negativity or excessive irritability.
- The ability to work in cooperation with other workers.
- Strong organizational skills with the ability to multi-task.
