Medical Assistant Supervisor - Rush Oak Park Multispecialty Clinic

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Oak Park Multispecialty-Clinic

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Summary:
Job Summary:
The Supervisor, Medical Assistant is responsible for the daily management and direct supervision of clinic staff. The Supervisor will have a combination of administrative and direct patient care responsibilities. The Supervisor assists the departmental and clinic leadership in providing frontline leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional and competent team members in the most cost-effective manner. The Supervisor assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Supervisor will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

The Supervisor, Medical Assistant is responsible for the daily management and direct supervision of clinic staff. The Supervisor will have a combination of administrative and direct patient care responsibilities. The Supervisor assists the departmental and clinic leadership in providing frontline leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional and competent team members in the most cost-effective manner. The Supervisor assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing.In addition, the Supervisor will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician.Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Responsibilities:
Job Responsibilities:
Participates in recruitment efforts with interviewing, and hiring direct reports.
Provides training and mentorship to direct reports
Tracks and monitors CMA quality outreach volumes and provides remediation training as needed
Partners with clinic leadership to ensure direct reports work within CMA scope of practice
Coordinates daily huddles with CMA Leads, ensuring coverage is assigned as needed
Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff
Demonstrates accountability for enforcing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs
Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs
Manages team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff
Assists in conflict resolution through communication of concerns to management.
Provides education to staff in the clinic.
Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
Performs procedures within CMA scope as defined by Rush University Medical Group
Ensures compliance with accreditation and regulatory bodies within area of responsibility.
Coordinates onboarding and off-boarding of clinic staff.
Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
Prepares patient for exam based on reason for visit.
Reviews appointment schedules and ensures all patient charts are available for the visit.
Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.
Calls patients regarding test results and medical instruction as defined by scope
Documents patient care information in the outpatient medical record according to standards.
Assists with scheduling of patient tests, procedures, and follow-up appointments.
Assists in the care, cleaning, and sterilization of equipment and instruments.
Maintains the inventory of medical and linen supplies.
Maintains quality control for equipment.
Provides cross-coverage to other clinical areas as assigned.
Participates in quality improvement projects.
Maintains compliance with the Joint Commission standards and other regulatory bodies.
Other duties as assigned.

• Participates in recruitment efforts with interviewing, and hiring direct reports.
• Provides training and mentorship to direct reports
• Tracks and monitors CMA quality outreach volumes and provides remediation training as needed
• Partners with clinic leadership to ensure direct reports work within CMA scope of practice
• Coordinates daily huddles with CMA Leads, ensuring coverage is assigned as needed
• Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff
• Demonstrates accountability for enforcing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
• Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs

Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs

Manages team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff

• Assists in conflict resolution through communication of concerns to management.
• Provides education to staff in the clinic.
• Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
• Performs procedures within CMA scope as defined by Rush University Medical Group
• Ensures compliance with accreditation and regulatory bodies within area of responsibility.
• Coordinates onboarding and off-boarding of clinic staff.
• Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
• Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
• Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.

Prepares patient for exam based on reason for visit.

Reviews appointment schedules and ensures all patient charts are available for the visit.

Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.

Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.

Calls patients regarding test results and medical instruction as defined by scope

Documents patient care information in the outpatient medical record according to standards.

Assists with scheduling of patient tests, procedures, and follow-up appointments.

Assists in the care, cleaning, and sterilization of equipment and instruments.

Maintains the inventory of medical and linen supplies.

Maintains quality control for equipment.

Provides cross-coverage to other clinical areas as assigned.

Participates in quality improvement projects.

Maintains compliance with the Joint Commission standards and other regulatory bodies.

• Other duties as assigned.

Other information:
Required Job Qualifications:
At least three years of clinical experience as a Medical Assistant required.
Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, or NHA (includes principles and techniques of injections and medication administration)
High school diploma/GED required.
Current CPR certification
Preferred Job Qualifications:
Graduate of an accredited Medical Assistant program
Prior supervisory experience
Phlebotomy experience
Epic Ambulatory experience
Competencies:
Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
Excellent communication and interpersonal skills
Excellent customer service skills
Excellent organizational skills
Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
Proactively resolves conflict to improve team relationships in support of a healthy work environment
Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
Provides leadership consistent with Rush Missions and Values
Demonstrates loyalty and allegiance to the program by representing and supporting management policies
Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Required Job Qualifications:

• Current Medical Assistant certification by AAMA, AMT, NCCT, or NHA (includes principles and techniques of injections and medication administration)

High school diploma/GED required.

Current CPR certification

• At least three years of clinical experience as a Medical Assistant required.

Preferred Job Qualifications:

• Graduate of an accredited Medical Assistant program

Prior supervisory experience

Phlebotomy experience

• Epic Ambulatory experience

Physical Demands:

Competencies:

• Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
• Excellent communication and interpersonal skills

Excellent customer service skills

Excellent organizational skills

Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect

Proactively resolves conflict to improve team relationships in support of a healthy work environment

Demonstrates accountability for own professional practice, including progress toward achievement of annual goals

Provides leadership consistent with Rush Missions and Values

Demonstrates loyalty and allegiance to the program by representing and supporting management policies

• Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.