Medical Assistant / Outpatient Clinical Care Assistant

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Medical Assistant / Outpatient Clinical Care Assistant
Location
Canton
Facility
Cleveland Clinic Mercy Hospital
Department
Occupational Health-Caregiver Office
Job Code
G13002
Shift
Days
Schedule
7:30am-4:00pm
Job Summary
Job Profile Summary
Utilizes medical and administrative skills to provide support to patients and health care staff.
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
A Medical Assistant or Outpatient Clinical Care Assistant in this role, will become familiar with performing fit testing for N95 masks required for caregivers who work with certain high risk respiratory patient populations. You will work alongside an RN to administer fit tests and educate caregivers about N95 mask use across 29 Cleveland Clinic locations in the Northeast Ohio region. You will travel to at least 2 different Cleveland Clinic locations per day to hold a clinic for testing and educating caregivers. You will also perform a variety of administrative duties and possibly phlebotomy, if certified as an M.A., during down time to support occupational health teams. This role will include daily local travel and requires a flexible schedule as start and end times will depend on each location's operating hours. Occasional evenings and weekends may be required but will be rare. You will need a reliable mode of transportation, a valid driver's license, and personal car insurance. Travel will be reimbursed.
The potential future caregiver is someone who:

• Enjoys meeting and interacting with many people
• Demonstrates a strong work ethic.
• Provides care with compassion, empathy, and patience.
• Explains concepts and educates others effectively
• Excels in a fast-paced environment.
• Thrives in a role that is on the move - every day is different

We offer our caregivers many opportunities for professional development. Tuition Reimbursement, The Professional Ladder Program, professional development courses through our Global Leadership & Learning Institute, and opportunities to advance into management are just a few.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:

• Under the supervision of physician or nurse, assists with performing assessments and treatments.
• Gathers information related to health maintenance and specimen collection and documents patient care given.
• Updates health maintenance at patient visit.
• Accurately identifies medication changes and updates allergies at each visit.
• Monitors and communicates changes in patient condition.
• Administers specific medications under direction of physician.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting.
• Maintains examination areas.
• Assists in pre-visit planning, update of health maintenance tab.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry and patient registration.
• Some positions may be required to travel to Cleveland Clinic locations throughout Northeast Ohio. Submits accurate time, travel, and expense in a timely manner.

Education:

• High School Diploma or GED.
• Ability to read, write and speak English and follow oral and written instructions.
• Understanding of human anatomy sufficient to perform job duties.
• Knowledge and understanding of basic patient care activities.
• Additional formal training /education may substitute some or all stated experience.
• Completion of a Medical Assistant program strongly preferred

Certifications:

• Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) required within new hire period.
• MA Certification preferred.

Competencies (Complexity of Work):

• Requires good interpersonal skills to interact with all staff, patients and family members.
• Requires strong organizational skills to set priorities, organize work activities and complete assigned work.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum one year recent health care experience in a hospital, ambulatory, homecare, assistant living, nursing home or long term care setting required.
• Proficient in the use of an electronic medical record preferred.

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.
• Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
• Note: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities