Medical Assistant Intermediate-Panel Manager

Summary

Opportunity to work in a team environment providing services to youth between the ages of 0 and 21 for the Michigan Medicine Regional Alliance for Healthy Schools school-based health centers. Support a multidisciplinary health professional team, both clerically and clinically.

Hours for this position are 40 hours/week. Position is located onsite at the KMS building in Ann Arbor, MI.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Review of registry data; identify improvement opportunities in preventive care and chronic disease care (e.g., diabetes, asthma, CVD and CHF).
• Work provider?s registry or exception report to resolve gaps in care (e.g., lack of follow-up, missing tests, missing action plans, missing immunizations).
• Contact patients and arrange appropriate testing, referrals, or follow-up; document if test completed elsewhere or declines (e.g., eye exam).
• Schedule appointments, complete lab orders, consult requests, or provide the patient with an appointment when needed.
• Enter CPT codes into scheduling system to permit business team?s identification of patient financial liability.
• Develop, along with lead or supervisor and scheduler colleagues, standard work. Perform MA Preceptor duties at RAHS.
• Continue to function as a Medical Assistant to fulfill the needs of the clinic and other duties as assigned.

Required Qualifications*

• High School Diploma or GED.
• Graduation from a Medical Assistant program or an equivalent combination of education and 3-4 years of experience.
• Certification as a Medical Assistant.
• Experience in panel management including provider registry data and exception reports.
• Knowledge of basic medical terminology.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.
• Requires moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.

Desired Qualifications*

• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.