Medical Assistant I | Endocrine Clinic

Summary of Duties

Pay range: $20.48/hr - $28.23/hr

 

The Medical Assistant is responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle all front and back tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. Duties could include (but are not limited to): greeting and checking in patients, scheduling appointments, rooming patients, assisting doctors, triaging acute patient concerns, working within the EMR system, running lab controls, and departing patients.

 

KEY RESPONSIBILITIES 

Performed majority of the time:

       Checks in patients to include gathering patient information, entering into computer, creating new charts, handles insurance information and collects co-pays appropriately.

       Checks out patients to include addressing any additional patient concerns or needs.

       Schedules patient correctly through EMR and within provider guidelines.

       Answers telephone and triages calls to determine urgency and follows-up on telephone inquiries; directs callers to other providers, staff or departments when appropriate. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.          

       Obtains prior medical records and studies if appropriate;

       Appropriately routes faxes, prescription refills, test result requests and insurance inquires.

       Updates financial record for customers, entering all information from patients directly into computer in a concise and professional manner regarding patient concerns, questions and agreements regarding their bill statements, payments and insurance information.

       Collects, sorts and distributes mail daily.

       Responds to correspondence as appropriate, by telephone and/or in writing.

       Maintains organized work area.

       Completes insurance referrals by referring patient to proper specialist, preparing paperwork, obtaining authorization from insurance company and handling denials and problems.

       Obtains prior authorizations as needed

       Sends copies of chart notes to primary care physicians and patient accounting as needed.

       Assists patients to exam rooms.

       Documents patient's chief complaints.

       Documents data in EMR system (i.e. vital signs, weights) on patient charts to communicate with health team members.

       Contacts patients with lab and x-ray results and documents phone calls.

       Obtains specimens and performs laboratory work and documents data in patient record.

       Performs injections on all ages of patients.

       Keeps exam rooms orderly and clean between patients.

       Prepares exam room/minor surgery for procedures.

       Assists the physician with sterile procedure(s).

       Performs sterile processing of instruments, as needed.

       Performs opening and closing procedures in a timely, accurate and efficient manner.

       Communicates information to patients according to protocols.

       Provides patient education as appropriate to situation.

       Promotes accident prevention and reports potential hazards to maintain a safe environment.

       Responds to emergency situations and contacts emergency services as directed by provider.

Performed occasionally but critical to successful performance of the job:

       Attends monthly full staff meeting.

       Communicates supply needs in a timely manner to the ordering person.

       Attends insurance workshops and reads insurance updates.

       Completes all mandatory education and licensure requirements to meet state, professional and regulatory requirements.

Decision making and budget responsibilities:

       Impact limited to the employee.

       No budget responsibility.

Hiring Competencies

Education:

Required

       A copy of your highest academic diploma or transcript required upon hire.

Preferred

       High school graduate or GED.

Experience:

Required

       N/A

Preferred

       Experience using an EMR.

       Previous experience in a clinic environment.

Licenses, Certifications and/or Registrations:

Required

       Certification (CMA) from the American Association of Medical Assistants (AAMA) or

       Certification as a Registered Medical Assist (RMA) by American Medical Technologies (AMT) or

       Certification as a Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association (NHA) or

       Certification as a Nationally Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT).

       Current Healthcare provider BLS certification or within 90 days of hire.

Preferred

       Limited X-Ray license by department

Job Related Skills, Abilities and Behaviors:

Required

       Demonstrates proper appearance and personal conduct for the employee's particular job.

       Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.

       Demonstrates good telephone skills and interpersonal communication abilities.

       Demonstrates good grammar, and spelling abilities.

       Demonstrates excellent customer service skills.

       Demonstrates good organization skills and ability to multitask with frequent interruptions.

       Demonstrates ability to function independently with minimal supervision.

       Models effective working relationships with all health care team members, patients and others.

       Utilizes effective conflict resolution skills. 

       Understands and applies insurance coverage pertaining to co-payments, referrals.

       Follows computerized scheduling template protocol when scheduling patient appointments. 

       Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills.

       Demonstrates knowledge of medical terminology

       Demonstrates excellent skills in caring for population served. Uses problem solving processes to make decisions related to patient care.

       Responds appropriately in emergency situations.

       Uses protective equipment and takes appropriate precautions to assure personal safety.

       Uses effective working relationships with all health care team members, patients and significant others.

       Prioritizes patient care appropriately, coordinating duties and resources in an effective manner.

 

#Tier3

Additional Posting InformationHillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.Employment Type: OTHER