Medical Assistant, Certified- On-Site Telehealth

Description

• A detailed resume
• A cover letter
• Three professional references

Duties

• Provide assistance for telehealth visits with a clinician/provider which is essential to the assessment, promotion, maintenance and restoration of patient's health and wellness:
  • Provide patient education related to telehealth care processes and behavioral health care.
  • Utilize OMNI to document patient encounter and the patient record to document all clinical observations/information/patient education.
  • Confirm schedules and coordinate with patients and providers.
  • Provide technical support for telehealth services.
  • Review planned telehealth encounters to ensure appropriate resources are available (i.e. video conferencing) and appropriate mode and circumstance for telehealth modalities have been ordered based on patient’s needs.
  • Prepare the telehealth patient room including equipment for clinical encounter, training, education, access, and establishing the online, video conferencing or other connections.
  • Provide hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.
  • Serve as a liaison and coordinate information between providers and facilities, patients and other key personnel. Initiate any indicated follow-up services based upon findings of providers and communicates need for follow-up to the patient.
  • Maintain, inventory and train staff on all video conferencing technologies.
  • Participate in performance improvement activities to improve patient care and telehealth care processes.
  • Conduct quality control procedures on equipment/products and maintains quality control reports and workload reports.
  • Interact and communicate appropriately with patients and staff.
  • Possess knowledge of and comply with proper handling and cleaning of reusable medical equipment regulations and requirements.
  • Provide patient diagnostic information to provider as needed (Vitals).
  • Escalate any clinical or triage questions to the provider as appropriate.
  • Document appropriate information including but not limited to: past medical history, family history, current medications, allergies, and pharmacy information.
  • Assist in scheduling patient appointments with their primary care clinician (internal referral).
  • Communicate with custody when necessary to coordinate patient movement if needed.
  • Attend any necessary training/meetings to be up to date on protocol changes and available training.
  • Other duties may include, but not limited to, outbound calls, copying, faxing, etc.
• Assist in providing patient care services within the scope of licensure and as delegated by the licensed practitioner or Registered Nurse.
• Provide assistance in all direct delivery of patient care by the Provider, which includes but is not limited to:
  • Vital Signs
  • Visual Acuity
  • Ear irrigations
  • Injections/Vaccinations
  • Basic laboratory functions (venipuncture, CLIA waved laboratory in-house testing) and transports labs
  • Electrocardiography
  • Respiratory assessments (pulmonary function/peak flow)

Qualifications

Required Qualifications:

• Completion of a Medical Assistant-Certified program accredited by the American Association of Medical Assistants or the Committee on Allied Health Education and Accreditation (CAHEA).
• Experience working as a Medical Assistant in an outpatient clinic setting.
• Certification by the American Heart Association in Basic Life Support and Basic First Aid.
• Ability to work competently in Microsoft Outlook, Word, and Excel.
• Ability to learn job specific DOC programs needed to perform work assignments.
• Initial and unblemished/unrestricted licensure in the State of Washington as a Certified Medical Assistant.

• IV Certification/Phlebotomy
• Familiarity with both front and back-office operations in an outpatient clinic setting.
• Experience actively participating in the quality improvement process for any business, including brainstorming, proposing improvement plans, or measuring success.

Supplemental Information

Please include a minimum of three professional references with your application:

• The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
• If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!
• Salary is based on steps A-M. Step M is normally a longevity step.

• The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
• If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.
• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

• Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic, and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.