Medical Assistant

SUMMARY:

Perform selected clinical duties that assist in the delivery of patient care management to the degree of training and as delegated by Practice Manager, practice physician(s), nurse practitioner(s), physician assistant(s) or nurse(s). Maintains efficient clinical operations, following Brown Dermatology’s electronic medical record (EMR) and workflow protocols.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Follow established EMR workflow protocols to maximize site’s productivity and office flow efficiency.
• Prepare exam and/or treatment rooms with necessary equipment and supplies for examination of treatment.
• Access all clinical information through the EMR. Check for outstanding labs, consults, etc. Review previous office note to determine tests required at time of service (site specific). Communicate any outstanding needs.
• Prepare patient for examination and/or treatment. Document patient’s medical history and current dermatological condition.
• Perform medication review per protocol on every patient and make changes in EMR as appropriate.
• Assist physician in preparing for procedures (phototherapy, laser therapy, surgery, etc.). Maintains sterile technique as appropriate.
• Under physician supervision draw up and administer injections (site specific).
• Check for refills pending on system. Load medications according to protocol/physician request. Call in prescriptions when required.
• Maintain, stock and clean examination rooms. Test equipment per protocol.
• Assist with ordering supplies, keeping in contact with drug representatives, and setting up services (liquid nitrogen delivery).
• Obtain prior authorizations for procedures and prescriptions as needed.
• Clean and prepare instruments for autoclave. Perform necessary autoclave testing.
• Review medical record and perform all clinical functions and testing according to protocol and standing orders (site specific).
• Demonstrate knowledge and understanding of chronic conditions
  • Demonstrate knowledge and competence in Evidence Based guidelines (EBG) and proficiency in performing follow-up with patients, providers, specialists, outside facilities and community organizations to best meet the care team's goals and objectives.
  • Demonstrate proficiency in written and verbal communications with all other health team members regarding any pertinent clinical issues and follow-up with patient as per order of the provider. Document of all communications in the EMR
• Encourages patient to be an active, informed member of the care team and provides tools necessary to assist patients in meeting their healthcare goals.
• Participate as an active member of the care team and assumes duties/responsibilities to facilitate ongoing care coordination, follow-up and reporting/documentation to improve clinical outcomes.
• Display strong sense of teamwork in daily interactions with all internal and external members of the care team.
• Demonstrate active participation to provide care and communication to the patient on an ongoing basis as the need arises and in between appointments. Ensures that the patient is prepared for visit and physician has all the pertinent health information.
• Maintain equipment and report broken or missing equipment to manager as soon as possible.
• Reduce inquiries to others when information is readily available through other means.
• Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet future needs of the office (organizing, housekeeping, assisting others, etc.).
• Maintain patient confidentiality at all times.
• Attend required meetings and training sessions.
• Maintain all licensures / certifications / OSHA training.
• May perform duties of Medical Secretary.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the office.
• Demonstrates the ability to foresee and adjust work hours to avoid overtime.

BASIC KNOWLEDGE:

• High school diploma or GED.
• Graduate of a Medical Assistant Program or one-year experience gained through prior employment in a medical practice.
• National certification preferred.
• Knowledge of dermatological examination, diagnostic and/or treatment procedures preferred.
• Knowledge of common safety hazards and precautions necessary to maintain a safe work environment.
• Ability to read, speak and understand (both orally and in writing) English.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to communicate appropriately.
• Ability to establish and maintain effective, professional working relationships with patients, physicians, supervisor and peers.
• Ability to access or retrieve clinical information in EMR and scan in any pertinent information.

EXPERIENCE:

Prefer a minimum of one-year experience working in a dermatology setting. Prefer experience with EMR software and medical scheduling software.

EOE/F/M/Vet/Disabled

Brown Dermatology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.