Medical Assistant

Job Type
Full-time
Description
The Medical Assistant/Patient Services Specialist is responsible for the execution of the daily Medical Assistant duties as well as assisting with Front Office activities. The Medical Assistant/Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion. Responsibilities include but are not limited to:

• Obtain Vital Signs.
• Collect Lab Specimens (Urine and Saliva Drug Testing).
• Ensure Proper Completion of Laboratory Paperwork.
• Recognize and register patients upon arrival.
• Verify current patient demographics.
• Collect co-pays and account balances.
• Check all insurance for accuracy, and perform eligibility checks.
• Maintain provider schedules ensuring they are fully booked at all times.
• Answer multi-line phone system and direct all calls to appropriate parties.
• Check voice mail for messages, and distribute accordingly.
• Answer all triage calls by taking a message/or referring to the back office.
• Schedule appointments for multiple offices, accurately and efficiently.
• Diligently handle medical records release and/or request.
• Perform TMS and Spravato treatments under the supervision of the Medical Director
• Return patient calls and relay messages to patients under the direction of the providers.
• Send out follow-up reminder notices.
• Monitor supplies used in the front office and notify the supervisor when inventory runs low.
• Maintain a working knowledge of all services offered to patients.
• Explain office policies to patients as needed.
• Maintain a clean and orderly reception/waiting room, entryway to office, and work area.
• Post over-the-counter payments and process bank cards.
• Reconcile daily activity report, and batch day sheet.
• Shred patient information to comply with HIPAA regulations.
• Follow HIPAA regulations.
• Follow OSHA rules and regulations.
• Follow Compliance rules and regulations against fraud and abuse.
• Maintain front office quality assurance.
• Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
• Maintain the strictest confidentiality.
• Ensure the patients are treated courteously and professionally.
• Deliver top-notch customer service to every patient that enters our doors.
• The ability to smile while the world crashes around us.

Requirements
Minimum of 2 years of medical office MA experience.
Applicants who frequently call in sick and/or are late are strongly discouraged from applying.
Must be comfortable with direct patient care and can perform complex tasks with exacting precision.
Demonstrated ability to work independently and as a team player.
Tactfulness.
Know how to speak to patients: what not to say and when not to say it
Pleasant phone manner and voice.
Must be a self-starter and dependable. I mean DEPENDABLE!!
Able to prioritize workload while remaining flexible.
Confident positive manner and appearance.
Customer service experience.
Word processing, data entry, 10-key, telephone, and computer experience
Medical Assisting Experience is REQUIRED.
Top Notch Computer Skills
A sense of humor when chaos breaks out
No time off is permitted during the initial 90-day probationary period.
Salary Description
$17-$19