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Form of workPosition Summary
This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.
Key Responsibilities
Skills
Education & Experience
This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.
Key Responsibilities
- Works closely with providers to assist in delivering world class care to patients.
- Provides a high level of customer service to all new and existing patients of the practice.
- Rooms patient and prepares the patient for the provider visit.
- Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
- Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.
- Obtains required consents, completes required forms as needed for specific visit types.
- Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.
- Assists provider with in-office medical procedures.
- Properly labels all specimens, adhering to SMG policy.
- Chaperones Providers as required.
- Administers vaccines and medications as ordered by provider, adhering to SMG policies.
- Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
- Stocks rooms and monitors expiration dates of exam room supplies.
- Monitors and logs medication/vaccine refrigerator temperatures.
- Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
- Follows scheduling rules and direct schedules patient visits in other SMG practices.
- Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
- Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
- Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
- Responsible to inform manager of clinical supply needs or assists with ordering.
- Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
- Works assigned clinical buckets timely.
- Must be able to work independently with little supervision.
- Adheres to SMG policies.
- Always uses discretion to ensure patient confidentiality.
Skills
- Strong customer service excellence expected.
- Excellent communication and interpersonal skills required.
- Experience with EMR strongly preferred. (Athena preferred but not required)
- Experience with Microsoft Office, Word, Excel, and Outlook preferred.
Education & Experience
- High School Diploma or equivalent required.
- Education from approved Medical Assistant program or equivalent.
- One to three years as a Medical Assistant preferred.
