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SalaryVIDEO INTERVIEW REQUIRED
To be considered for next steps in the interview process, we require all Medical Assistant applicants to introduce themselves to us with a digital video interview. (Applicants that are current employees of Connecticut Children's do not need to complete a video interview.) Please complete your application, and then return to this page to complete your digital video interview.
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SUMMARY
Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.
ROLE RESPONSIBILITIES
A Medical Assistant (MA) may be required to perform any or all of the following fundamental
Documentation, Administrative, Clinical, and Department Support functions:
ADMINISTRATIVE SUPPORT
CLINICAL SUPPORT
DEPARTMENTAL SUPPORT
DOCUMENTATION
OTHER RELATED ACTIVITES
sensitivity in all interactions with patients/families.
Special Considerations:
Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.
Requirements: Documentation, Administrative, Clinical, and Department Support functions:
ADMINISTRATIVE SUPPORT
- Supports the patient check-in and check-out processes.
- Scheduling and coordinating all patient appointments.
- Answering and directing calls.
- Process pre-authorizations and pre-certifications.
- Prepare and files medical record.
- Provides cross coverage for other administrative roles.
- Maintains clinical files according to organization/department protocol.
- Processes patient related correspondence.
- Maintains confidentiality of patient information.
CLINICAL SUPPORT
- Ensures efficient patient flow.
- Prepares treatment rooms and equipment for patient examinations.
- Provides appropriate procedural support following department specific guidelines.
- Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
- Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
- Obtain specimens, accurately performs and records patient POC testing per policy.
- Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results
- Under provider and/or RN direction, performs the administrative functions of the patient prescription
- Provides cross coverage for other appropriate clinical roles.
DEPARTMENTAL SUPPORT
- Provide support as needed for departmental medical record audits.
- Cleans and stocks patient care rooms between patients.
- Maintains appropriate inventories of all medical supplies.
- Stocks and maintains all patient related forms and educational materials.
- Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility
DOCUMENTATION
- Documentation is legible and falls within the appropriate MA scope/Organizational documentation
- Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry
OTHER RELATED ACTIVITES
- Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's
- Ability to travel to satellite locations may be required.
- Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific
sensitivity in all interactions with patients/families.
- Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection
- Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA
- Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.
- Basic Understanding of CT Children's Policies and Procedures.
- Understanding of the organization's environment of care.
Special Considerations:
Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.
Education:
- High School Diploma, GED or equivalent; vocational training (defined below) may substitute.
- Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course;
Experience:
- No prior experience required.
