Medical Appointment Clerk

SUMMARY: Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
Location: Grand Forks AFB - Appointment Line (Call Center setting)
Schedule: Monday - Friday 7:30 am - 4:30 pm
Pay: $18.02 per hour plus $4.57 per hour health and wellness benefit
BENEFITS:
PTO
Sick time
11 paid holidays
Medical, Vision, Dental, and Life Insurance
REQUIREMENTS:
1. At least 6 months of experience scheduling patient appointments
2. High school diploma or GED
3. BLS OR CPR/AED certification required and must stay current.
4. U.S. Citizen
5. Type a minimum of 50 WPM is required.
WHO DO I WORK FOR? Health Partners Management Group (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government for a Medical Appointment Scheduler at Grand Forks AFB. You would be a W-2 employee for HPMG and NOT a government employee.

• Veterans and Military spouses are encouraged to apply*

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
1. Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS
2. Defense Enrollment Eligibility Reporting System (DEERS)
PERFORMANCE OUTCOMES:
1. Schedules Medical Appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
2. Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
3. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
4. Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
5. Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
6. Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
7. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
9. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
Work Environment/Physical Requirements: The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

Health insurance, Dental insurance, Paid time off, Vision insurance, Life insurance