Medical Appointment Clerk

At General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust and a commitment to excellence.

We are looking for a Medical Appointment Clerk for a full-time contract position at Hanscom AFB, MA. ((Monday to Friday, 07:30am to 4:30pm)

SUMMARY. Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

MAIN RESPONSIBILITIES AND DUTIES

• Schedules MEDICAL APPOINTMENTs and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Maintains accurate and up-to-date patient schedules and logs.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Composite Health Care systems (CHCS) and/or MHS GENESIS
  • Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Highly desired: reliable transportation to and from base

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

SALARY AND BENEFITS

• $19.50 an hour
  • Health & Welfare Benefits
  • Vacations, holidays and sick leave

Come join our team!

A minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) - ISO 9001:2015 and ISO 20000-1:2011 Certified

Gold Hire Vets Medallion - Department of Labor

Member of the Military Spouse Employment Partnership - Department of Defense

Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation

Equal opportunity/Affirmative Action Employer