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Form of work
SalaryLocation: Ross Clinic, Goodfellow Air Force Base, Texas
Background/Experience:
Work Environment/Physical Requirements:
Position Description:
The Medical Administration Clerk (5.1.14) is responsible for various administrative tasks in a healthcare setting at Ross Clinic, Goodfellow Air Force Base, Texas. The key responsibilities include:
Background/Experience:
- High school diploma or General Educational Development (GED) equivalency. Knowledge of medical terminology desired.
- Basic Life Support (BLS)/Cardiopulmonary Resuscitation (CPR) certification.
- Must pass Sanctions Checks for TRICARE and Office of Inspector General (checks submitted by company/clerk).
- Minimum of 6 months of customer service experience and Medical Administration in an office setting.
- Proficiency as a fully qualified typist with a minimum typing speed of 50 WPM.
- Familiarity with general medical ethics, telephone etiquette, and excellent communication and customer service skills.
- Possesses general office administrative and clerical skills to perform receptionist duties and answer telephones effectively.
- Ability to communicate effectively, both orally and in writing.
Work Environment/Physical Requirements:
- This role may involve walking, standing, sitting, or bending as needed.
- The clerk must be capable of carrying 25-50 pounds and reaching high shelving units with the assistance of step ladders, when necessary, for retrieving and filing records.
- Business casual attire is preferred while working in the Military Treatment Facility.
Position Description:
The Medical Administration Clerk (5.1.14) is responsible for various administrative tasks in a healthcare setting at Ross Clinic, Goodfellow Air Force Base, Texas. The key responsibilities include:
- Greets patients/visitors at the front desk, information center, or office setting.
- Answers the main office phone line and directs telephone calls to the appropriate section for assistance. Takes messages when required.
- Arranges and schedules medical appointments and determines patient eligibility for services. Provides general instructions to patients or makes referrals to other sections.
- Obtains updates and files medical records as needed.
- Organizes and researches patient records, extracts necessary information, and reviews records for completeness, accuracy, and consistency within established guidelines.
- Ensures the arrival of medical records prior to appointments.
- Initiates and locates patient medical records as needed.
- Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
- Performs other administrative and clerical duties in support of medical care and operational support.
- Creates appointment schedules and templates in the patient appointment computer system.
- Conducts an end-of-day process at the close of business and resolves any delinquent or pending appointments in the computer system.
- Regularly communicates with providers and clinical staff.
- Manages provider schedules in MHS Genesis.
