Med Spa Patient Consultant

The patient care coordinator is a dynamic team player with an outgoing personality who provides extraordinary customer service to our patients by inspiring confidence and earning their trust. Reputation is everything, as a team member you will stand behind your work. Together we win more. This position includes a competitive hourly wage plus competitive bonus program.

The duties for this position include:

• Responsible to receive all new surgery patient inquiries (leads), established surgery patient inquiries, and revision surgery inquiries. Leads may come in the form of telephone calls, emails, website referral, social media, and in person at the practice.
• Explains procedures, answers questions, and obtains the aesthetic goals of the potential surgical patient while establishing rapport per *Yellow Telescope protocol.
• Enters new patient information into NexTech.
• Types notes with all new inquiries, whether by phone, email, website or social media, and is updated with each subsequent interaction with the patient (either by phone, email or appointment).
• Acts as liaison between patient and surgeon and consults with both patient and surgeon during the consultation and pre-operative process regarding decision making, progress, questions, or concerns.
• Sends out welcome emails and link to patient portal to those who have scheduled a consultation.
• Follows up on potential patient’s decision making with regard to scheduling consultation appointments.
• Meets and greets all new surgery consults and escorts them to the exam room, and in many cases, will accompany the surgeon during the consultation appointment and takes notes.
• Provides facility tours to the new patients.
• Generates and provides procedure quotes to the patient and scans into the patient record.
• Calculates percentages for discounts when applicable.
• Calculates percentage for deposits when patient schedules surgery.
• Collects patient fees, issues refunds and posts these transactions NexTech.
• Provides patients with pre-operative orders and request front desk to scans into the patient chart.
• Assists patients with financing applications.
• Schedule all surgeries (main, revisions, minors) and pre-ops and enters them into NexTech.
• Coordinates outside surgeon’s surgery schedule with our OR schedule as applicable for outside surgeons using our OR.
• Maintains surgical providers’ schedule.
• Coordinates schedule with outside offices where surgeons also operate.
• Responsible for reminder calls, texts and/or email 48 hours prior to patient consultation.
• Communicates with the OR Director regarding any changes, concerns or issues regarding the OR schedule.
• Communicates with the LVNs (surgery coordinators) regarding any pre-operative needs the physician has requested. Communication consist of the ordering form, email and/or verbal.
• Follows up daily with surgery patient inquiries in Influx (via phone, email, referrals, social media), updates patient notes, and moves the patient’s stage within Influx accordingly (“inquiry” to “won”).
• Prints reports from NexTech as applicable for other departments and metrics
• Daily follow up of the “to do” list in Influx and NexTech.

Education:

• High school or equivalent, Associates Degree preferred

Experience:

• Customer service: 2 years (Required)
• EMR Systems
• Microsoft Office (Word, Excel, etc.) and Internet
• Must have excellent verbal and written communication skills
• Bi-lingual preferred but not required

In addition to the above-mentioned duties, team member will have a warm welcoming personality, positive attitude, and excellent telephone etiquette, ability to work well and under pressure. Team member will work accurately and efficiently, with ability to interact effectively and in a supportive manner with persons of all backgrounds.

The position objective, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that an individual may be required to perform. We reserve the right to revise this job description at any time and an individual to perform other tasks as circumstances or conditions of its business considerations or work environment change.

Job Type: Full-time

Salary: $20.00 - $25.00 per hour plus 1% commission on surgeons’ fees booked, based on experience

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday, 8:45 am to 5:00 pm, some overtime required based on patient’s needs

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 1 year

Healthcare setting:

• Clinic
• Operating room

Medical specialties:

• Surgery

Schedule:

• Day shift
• Monday to Friday

Experience:

• Med spa: 1 year (Required)

Ability to Relocate:

• Murrieta, CA 92562: Relocate before starting work (Required)

Work Location: In person