Mechanical Services Assistant (Dock Administrator)

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

DUTIES AND RESPONSIBILITIES:

• Review the Safety Data Sheets (SDS) to ensure asset meets safety protocol. Involve HSC manager for any clarification required.
• Document receipt of valves with pictures and scanning of inbound paperwork.
• Research existence of asset number in business system. If not existent, create asset record.
• Scan asset number tag into business system to notify Service Sales Team of valve arrival.
• Review service request and customer data to assure accuracy.
• Assist Service Sales Team with creation of job number (CSD) in business system for appropriate manufacturing / assembly facility.
• Ensure timely creation and distribution of job detail packets to the shop floor.
• Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, and overall time for order entry.
• Perform any other duties required to complete order entry and job documentation.
• Follow safe work procedures and Company safety policies and procedures, which include but is not limited to:

QUALIFICATIONS:

EDUCATION / KNOWLEDGE:

• High School Diploma or GED required.
• Knowledge of office administration, order processing procedures, and knowledge of use and operation of standard office equipment.

EXPERIENCE/SKILLS:

• 2+ years of administrative experience.
• Strong knowledge of various computer software applications including MS Office and ERP (Oracle) business system preferred.
• Strong written and verbal communication skills.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Competent in the use of various communication methods including customer data tools, email, internet.

COMPETENCIES:

• Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
• Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to details, verifies information as appropriate and detects and corrects errors.
• Good problem-solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
• Good teamwork – identifies with the team and its goals and contributes to the group’s effectiveness.
• Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.

WORKING CONDITIONS / PHYSICAL DEMANDS:

Work to be conducted at Houston Service Center dock and warehouse environments.

• Must be able to wear minimum level of required Personal Protective Equipment (PPE) without restriction which may include but is not limited to: safety glasses and hearing protection.
• Must have the ability to perform work with walking, standing, reaching, stooping and kneeling.
• Long hours on computer keyboard. Prolonged periods of standing and/or walking.
• Must be able to use hands to handle and control office objects, tools, and equipment.  Repeating motions may include the wrists, hands and/or fingers.