Mdw Passenger Service Lead

The Passenger Service Lead will be responsible for overseeing gate/counter operations ensuring our guest have a first-class experience from beginning to end.

Comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75lbs.

Ensure accuracy of all weight and balance requirements

Promptly handle all customer service complaints with a focus on positive resolution.

Complete all check- in procedures including the handling of reservations, ticketing, set assignments, airport announcements and checking for proper international documentation.

Assist customers with specials needs and unaccompanied minors.

When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 time per day and responsible for open/closing aircraft doors.

Read and interpret aircraft loading manifests and baggage and cargo routing tags.

Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.

Responsible for training all new PSA’s.

Perform other duties as assigned.

Qualifications:

• Must be 18 years of age;
  Must have a High school diploma or equivalent; Must pass all pre-employment testing to include drug testing and a physical;
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently. Must be available and flexible to work variable shifts including weekends and holidays/Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass a FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.