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Form of workPay up to $67k/year
Responsible for overall network support for customer programs, including monitoring and evaluating various components of the DISA Enterprise Network.
Partner with the engineering team to provide specifications for network architecture, evaluate and integrate new technologies to enhance current capabilities, and perform needs assessments.
Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues.
Provide advanced troubleshooting and problem resolution of complex network problems.
Interact with customers and/or senior leadership regarding network engineering, technical considerations, and associated problems, issues, or conflicts.
May be required to troubleshoot issues utilizing established procedures.
This is a rotating shift position and must be available for a rotating shift.
Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary.
Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP, and SATCOM network issues.
Provide SONET/SDH/IP network support, including configuration of switches, routers, multiplexers, media converters, and modems.
Utilize diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration.
Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.
Requirements
High School diploma and 3+ years of related experience; Associates and Bachelor's degrees preferred.
Hold DoD-8570 IAT Level 2 certification (Security+ CE) prior to the start date.
Ability to work in a 24/7 operation (Panama Shift)
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Understanding of Satellite Communications (SATCOM) architecture and signal flow.
Expertise in one or more of the following: routers, switches, crypto devices, routing, Promina, CISCO (multiplexers), Juniper, ADTRAN, MSPP, DWDM, Optical Switching, SATCOM/MILSATCOM.
General understanding of network topologies, both transport and IP.
Familiarity with the operation of trunk (bulk), MILSATCOM, and data encryption devices.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
Benefits
Comprehensive Health Insurance (Medical, Dental, Vision).
Life Insurance, Accidental Death & Dismemberment, Short- and Long-Term Disability.
Employee Assistance Program (EAP).
401(k) Savings Plan.
Professional Development Assistance.
Paid Time Off (PTO) and Paid Holidays.
Employee Referral Bonus Program.
