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Form of workJob Summary
Position is responsible for advocating for residents, community groups, and local businesses in their assigned areas of Marion County. As community builders and organizers, MNA's will work to resolve issues - acting as ombudsman to manage relationships with neighborhood stakeholders and leaders to ensure full transparency and understanding of policy, processes, and initiatives. This position requires the Advocate to be a representative of both the Mayor's Office, and her/his neighborhood constituents. Position Reports to the Director of Community Outreach.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Serves as a resource and connector for both residents and neighborhood organizations as it relates to the current policies and procedures of various city departments. not limited to the Department of Business and Neighborhood Services, Department of Public Works, Department of Metropolitan Development, etc.
Attends community meetings to hear citizens and businesses concerns firsthand and if appropriate, address the concerns or to direct them to the appropriate government official(s).
Assists in educating the public on zoning ordinance interpretation, land use issues, and how the public can participate in the process.
Serves as a liaison to residents, neighborhood groups, building industry and other units of government regarding development, zoning, and permit procedures.
Problem solves and collaborates directly with partner agencies and staff, addressing operational and organizational needs and issues.
Informs individual citizens and neighborhood groups regarding available city services, grant programs, and available resources consults with city staff, state officials, and various other representatives of private industry about the economic needs of neighborhoods.
Builds and maintains relationships with neighborhood leaders and city staff, while also working to groom future neighborhood leaders.
Educates neighborhood residents and organizations about governmental processes and existence of neighborhood-based organizations. Develops relationships with these organizations to facilitate involvement, participation, and contribution from those organizations in the governmental process.
Identifies and resolves emerging issues within neighborhoods by working together with various city, administration, and community leaders, collaborating to improve the quality of life in neighborhoods rather than simply reacting to the immediate needs that threaten the well-being of the city's residents.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Minimum Job Requirements and Qualifications
Bachelor's Degree in Business, Public Administration, Planning, Management, or closely related field. (One year of directly related work experience may be substituted for each year of formal education). Two (2) years of directly related work experience. Requires interaction on a regular basis with various divisions and the departments, and regular interactions with various professional, trade and craft associations, neighborhood associations, developers, and the general public. Ability to work effectively with the general public. Ability to comprehend and interpret various code regulations. Ability to negotiate and achieve conflict resolution. Ability to work effectively with local, state, and federal agencies in addition to professional and trade associations. Ability to effectively and clearly communicate in both oral and written form. Ability to communicate in English effectively and clearly and/or Spanish. An Advocate must be self-motivated and dependable along with the ability to plan and organize events and meetings that might require the production of agendas and timelines. Flexibility to coordinate multiple projects and meet various deadlines is a necessity. Must be customer service oriented, and have working knowledge of MS Word, Excel, Access, and the ability to learn all other department specific software. Demonstrates a high degree of integrity and is trustworthy and the ability to multi-task in a fast-paced environment and can adapt quickly to change, plus attention to details. Advocate must manage time to meet deadlines and work well as a team member as well as independently. Possess the verbal, written and interpersonal skills (ability to deal effectively and maintain cooperative working relationships with senior management and key stakeholders).
Must obtain and retain a valid Indiana Operator's license for continued employment.
