Maui Station Manager

Apply today and join Polynesian Adventure Tours, Hawaii’s best Tour and Transportation Company!
About us: Polynesian Adventure is the premier operator of sightseeing tours and private transportation to the most sought-after locations in the Hawaiian islands, including breathtaking Haleakala and Road to Hana tours on Maui. On Oahu, we provide the widest variety of tours to Pearl Harbor and the Battleship USS Missouri and regularly thrill guests with our day excursions to Volcanoes National Park on Hawai'i Island and Kaua'i tours to Waimea Canyon’s famous movie locations.

The Station Manager coordinates and manages effective methods within their station’s functions and tasks in order to achieve operational success while ensuring that fleet-related risk and safety requirements are met in a timely manner.

MINIMUM REQUIREMENTS

Education:

• High School Diploma or equivalent required. Associate’s or Bachelor’s Degree in Business, Marketing, or a related field preferred; OR four years of experience in training, customer service management, or other management positions can be substituted for education. Specialized Training may also be considered.

Experience, knowledge, and skills required:

• Must have the knowledge and ability to develop and train customer service, job skills and people skills programs
• Knowledge of customer service techniques, training methods, people skills, and job skills. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of principles and processes improving procedures and workflows. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of DOT and Harbor-related rules and regulations.
• Possesses intermediate to advanced computer skills in programs such as Microsoft Word, Excel, Outlook, Explorer, and PowerPoint.
• Possesses excellent organizational and presentation skills.
• Possesses excellent verbal and written communication skills.
• Ability to conduct coaching, counseling, and investigative interviews with staff members while maintaining consistent standards and sound ethics principles.
• Ability to facilitate meetings and discussions in order to problem-solve issues.

Benefits:

• Health Insurance
• Dental
• Vision
• Free Parking
• On-Demand Pay
• Employees can access their pay as soon as it is earned, without waiting for their standard payday.
• Pet Insurance
• 401(k) with a generous company match!
• Paid time off
• Employee discounts
• Referral program
• Advancement opportunities
• Paid training program

Position Responsibilities:

• Collaborates with executive management in the development and execution of strategic objectives that contribute to long-term operational excellence.
• Ensure station compliance with all DOT and OSHA rules and regulations.
• Manages the station’s annual budget in coordination with the Vice President and Budget Analyst.
• Oversees the recruitment process for drivers and dispatchers; Interviews and evaluates candidates to fill vacant positions within the station as needed.
• Manages and directs the Assistant Manager in the coordination of daily duties and administrative functions given to staff. Communicates with the Assistant Manager on a consistent basis.
• Communicates with, and initiates directives from the Vice President.
• Maintains consistent dialogue with management to ensure operational and administrative needs are met.
• Ensures fair, consistent, and confidential treatment of employee issues and disciplinary action. Collaborates with the Vice President and Human Resources Department in the investigation and resolution of all issues in a timely manner.
• Maintains management reports as assigned.
• Receives, investigates, and resolves customer complaints and other operational problems in a timely manner under the guidance of the Vice President.
• Coordinates with the Safety Manager in the oversight and investigation of accidents involving company drivers and vehicles.
• Coordinates with the Safety Manager and HR in the oversight and execution of the Company’s Drug and Alcohol Testing Program.
• Contributes to short-term and long-term organizational planning and strategy as a member of the management team.
• Develops, executes, and maintains operational goals, policies and service requirements for the station. Develops, executes, and maintains programs that will motivate and encourage department staff to work productively and efficiently.
• Maintains clean, safe, and organized working conditions for all department, office, and commercial motor vehicles.
• Resolves equipment issues; maintains inventory and status of all equipment (radios, computers, etc.)
• Perform other job-related duties as assigned by the Vice President.

Physical, Mental, and Communication Demands:

• Customer service duties require relating to customers, employees, and management in a friendly and professional manner at all times.
• Working conditions require frequent sitting, standing, and walking.
• Physical demands may require lifting supplies and equipment weighing up to 30 lbs.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to clearly and effectively present information and respond to questions from groups of managers, customers, employees, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions, multi-task and make sound decisions based on facts.
• Duties require a flexible work schedule to supervise a seven (7) day, multi-shift operation. May require working on nights, weekends, and/or holidays.
• Duties may require working overtime.

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

To apply, please click on the "Apply Now" link below.

We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year