Master Truck Service Tech

Job Summary: Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

Essential Functions:

• Troubleshoots and repairs On-Highway trucks both Cat and OEM

• Troubleshoots and diagnoses equipment malfunctions and failures
• Travels to and from the job site and travels to retrieve parts
• Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications

• Performs major engine repairs and related equipment repairs
• Provides quality control/assurance inspections of completed tasks
• Prepares required documentation needed to complete repair orders
• Performs Failure Analysis of failed engine components
• Orders parts needed to complete repairs
• Completes and files documentation necessary to justify billing
• Responds to customer needs after hours when needed
• Maintains a P Factor of 120% or greater
• Maintains less than .25% rework for years total sales
• Provides training and mentoring to Junior Technicians
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge and ability to explain how various systems function on trucks and trailers
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems
• Operation and control skills of equipment or systems
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repairs and jobs
• Ability to learn and navigate various software for both CAT and OEM
• Ability to work independently and as part of a team
• Ability to be self-starting and motivated
• Ability to operate an On-Highway Truck on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
  

Education and Experience:

• High school diploma or equivalent
• 10 to 15 years’ experience required; 15 years’ or more preferred
• CDL – Class A or B required
• ASE Certifications preferred
  

Supervisory Responsibilities:

• None
  

Travel:

• Travel up to 40% and overnight travel may be required
  

Additional Requirements:

• Must own and maintain the necessary tools to efficiently perform the job
• Must have a clean driving record
  

Physical Requirements:

• Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, service managers, and co-workers
• Constantly reacts to visual, auditory, and other signals while performing the job
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently lifts and moves materials and equipment up to 70 lb
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
  

Work Environment:

• Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidity
• Exposure to minor burns, cuts, bites, or stings
• Exposure to hazardous conditions and contaminants
• Works in extremely bright or inadequate lighting
• Exposure to high noise levels
• Works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment
  

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.