Address
Form of workThe Sensei Massage Therapists will provide professional massages and body treatments. Therapists will be expected to provide high-quality, luxury services to guests, and will report to the Wellness Director and Spa Manager.
Responsibilities
- Administer professional massage and body treatments to guests
- Have a thorough knowledge of numerous massage modalities and possess a general understanding of body treatments
- Ensures that all necessary equipment is set up prior to each service appointment, and cleaned up after each guest
- Review and maintain an inventory of supplies and ensure enough supplies are available for the spa facilities
- Present lectures and workshops on massage topics
- Be on time for shift, prompt with each appointment and perform services within the appropriate time allotted for the service
- Provide accurate and detailed descriptions of treatments, packages, services, treatment contraindications, facility features and hours of operation
- Have complete knowledge and understanding of all services and products offered
- Have a passion for ongoing education and learning
- Continuously stay up to date on research and trends in your modalities in order to incorporate and provide recommendations on new techniques
- Uphold the standards of sanitation and sterilization
- Perform all job duties in a safe manner and abide by all safety policies and procedures
- Adhere to all company and departmental guidelines
- Perform other tasks as requested by supervisor
- Demonstrate warmth and sincerity in all interactions
- Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
- Take ownership of all guest requests and be proactive in ensuring resolution as needed
- Always maintain impeccable grooming and personal hygiene and wear uniform as directed
- Uphold Sensei values in daily practices
- Successfully complete all training and certifications needed for the position
- Ensure the confidentiality and security of all guests
- Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
- Leadership -Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service -Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork -Develop and promote teamwork and cooperation among co-workers
- Safety -Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
- Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
- Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or GED
- Previous luxury spa or wellness experience required
- 3+ years of Massage work
Required Technical / Other Skills and Abilities
- Strong written and verbal communication skills
- Be familiar with the existing and emerging health and safety protocols associated with COVID-19 and how such events have impacted our business, guests, and employees
Required Licenses/Certifications
- Massage license from the State of California or National Certification
About Sensei
Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.
Traits We Value
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
Compensation & Benefits
- Competitive compensation and benefits package
- 401k and FSA plans
- Subsidized gym membership
- Wellness Benefit
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.
