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Form of workJob Description
1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction — including item inquiries, price negotiations, and customization requests.
1stDibs is the world's largest curated and vetted marketplace for luxury items. The Seller Performance team, part of the Marketplace Trust group, is responsible for verifying compliance with marketplace policies, positively impacting Sellers' operations, and enacting enforcement across the Seller population.
The team works in close collaboration with Supply (Partner Manager Team), Client Services, and Product teams to promote conversion and sale retention by spreading awareness of the proper use of platform tools and compliance with marketplace policies.
1stDibs is seeking a Marketplace Trust Associateto join our team, focusing on Seller Performance.This is a self-driven position that requires excellent communication and interpersonal skills, critical thinking, attention to detail and an aptitude for data analysis, and the ability to think strategically about policy enforcement activities from a bigger-picture perspective.
This position will be based in Colorado, however, a hybrid mix of working from home and our offices is available if you live in the United Kingdom or within commuting distance of our office in NYC. Fully remote is permitted in MA, RI, CT, NY, NJ, PA, MD, FL, IL, CO, AZ, TX, or CA.
What you'll do
- Review Buyer and Seller interactions to detect violations of 1stdibs' Transactional Policies.
- Issue formal policy violation notices to offending Sellers according to the established escalation path.
- Investigate and address potential off-platform sales based on Buyer and Seller interactions and various analytical tools, processing orders for any confirmed off-platform sales.
- Handle all but the most escalated communications with Sellers resulting from transactional-policy compliance activities.
- Contribute along with other members of the Seller Performance team to refining automated and outsourced conversation review processes in order to improve efficiency and mitigate the impact of policy enforcement activities on compliant users.
- Collaborate with internal stakeholders from the Partner Manager Team, Client Services, and Product teams at 1stDibs to develop and continuously improve best practices, procedures, and tools related to compliance with seller policies.
- Identify, structure, and recommend opportunities to surface additional potential off-platform sales, or improvements to current investigative processes, in collaboration with the Marketplace Trust Manager.
- Serve as an authoritative internal resource on any matter related to Transactional Policies as defined in the Seller Agreement and on the compliant use of platform tools and recommended best practices.
What you'll bring
- A can-do approach when identifying problematic situations with focus on problem solving cross-functionally and to our Buyer/Sellers community
- Excellent attention to detail, meticulous investigative and critical thinking skills
- Outstanding verbal and written communication skills with a keen awareness of internal and external stakeholders' needs and expectations
- Ability to always maintain professionalism and get results during often fraught conversations with non-compliant Sellers
- Comfortable managing, analyzing, and extracting insights from large datasets
- Aptitude to perform well independently at a high level in ambiguous and rapidly changing situations
- Eager team player with a roll-up-your-sleeves and helpful attitude. Readiness to step in to other silos and situations within the Trust team
Nice to haves:
- Proficiency and understanding of: Salesforce, Kount, Google-suite, Ekata, Pipl, LexisNexis, Arcarta (or similar vendors)
- Ecommerce and luxury goods knowledge with particular awareness of key risk items/brands/trends from an anti-fraud perspective
- Two years of experience within ecommerce working within the sphere of compliance/anti-fraud/AML/policy enforcement
- Have a BA/BS degree
Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company's Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.
