Marketing Manager, Private Client Relations

What This Position is All About

Under the direction of the Marketing Director, the Manager, Marketing; Private Client Relations, serves to liaise with Saks Fifth Avenue's (SFA) most discerning clients to create meaningful, unique and individualized experiences. The Manager, Marketing; Private Client Relations will operate with clearly defined return on investment goals for sales and client acquisition and development. This person plays a key leadership role in the store and will liaise between the store, the Corporate Marketing Team, and our Limitless Program partners. This role will focus on SFA New York's top 300 clients with a laser focus on the Top 100, creating client strategies, driving the business and maximizing exposure for Saks Fifth Avenue in the local marketplace. If you are passionate about providing top-notch service and creating unforgettable client experiences, we want to hear from you.

Who You Are:

• You get things done by engaging in high-level teamwork and flexing your interpersonal skills

• Drives positive outcomes through objectives and measures

• An inspirational leader who can problem-solve and manage effectively

• You are naturally intuitive, analytical, and creative 

• Possess a mix of creative and strategic abilities

• You are engaging and influential in direct interactions with top clients

• Have an understanding of and passion for the fashion and entertainment industry

• You possess a positive, solution-oriented, and customer-focused mindset 

• You have a strong attention to detail and ability to remain extremely organized 

• You thrive in a fast-paced environment with the flexibility to adapt to change 

• Have an eye for detail, often going above and beyond your goals to meet and exceed deadlines

• Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, disruptive 

• Collaborative - should be able to work with peers across multiple business verticals 

• Can inspire others with your recommendations, build trust quickly and can gain cooperation with little disruption 

You Also Have:

• A preferred minimum of 5  years relevant experience working in luxury retail and in a clienteling space

• The ability to learn and master various programs and applications, including Clientelling and Social Media platforms

• Strong understanding of company brand

• Available to work a flexible schedule that includes nights, weekends, and holidays

• Has the ability to interact professionally and respectfully with people 

• Proven ability to research, present opportunities and execute partnerships in the community that form the basis of an aggressive outreach/acquisition client program

• Ability to negotiate contracts and manage budgets

• Focused on attention to detail, taking initiative, and creating a positive working environment

• Ability to work well with others, as well as the ability to work independently to drive a successful event

• Willing and able to relocate anywhere in North America, as required

As The Manager, Marketing; Private Client Relations, You Will:

• Execute store based top client experiences, including after-hour experiences, local itineraries for top client visits, small group shopping events, and arranging hospitality for special top-client appointments

• Support store-based selling initiatives that relate to Limitless clients and top sellers, including jewelry transaction strategy, participation in exclusive product launches, special order programs, and special brand takeovers in-store

• Liaise with store Marketing and Limitless teams in all program initiatives to build a strategy and identify opportunities to recruit, retain & cultivate high potential NY based clients for SFA Limitless Program

• Support "Shop NY" and the Metro NY Store top client strategy by creating elevated in-store experiences for clients visiting from out of town stores

• Oversee New York Fashion Week's partnership (top client coordination and reporting) with the Fifth Avenue Club to improve service for out of town stores and the NY based clients

• Oversee Fashion Week partnerships in Milan and Paris (top client coordination and reporting) with the Fifth Avenue Club

• Drive attendance and participation of engagement opportunities and events through relationships cultivated with Style Advisors, clients and partners

• Liaise between the General Manager and the Corporate Marketing Team to analyze store's existing client base and define opportunities to develop existing customers

• Develops strategic and creative events that drive traffic and increase customer sales; analyze event results to assess ROI

• Effectively collaborates with key business partners across multiple functions to drive marketing strategy such as Million Dollar Books,  Journey to a Million, Brand Ambassadors, and Fifth Avenue Club Style Advisors