Market Production Supervisor

A Market Production Supervisor (MPS) is an expert communicator who is responsible for all lab cross-training initiatives. They will conduct the Lab Certification Program and ensure all associates are current and progressing according to guidelines of the program. A successful MPS will:
• Have the ability to train Edging competencies and perform lab maintenance and repairs
• Share extensive optical knowledge
• Cross-train retail associates to edge jobs for patient's own frames
• Evaluate and identify potential Market Production Supervisor candidates to be developed further
• Partner with spoke store general managers and coach store associates to develop behaviors that ensure glasses are correct the first time
• Evaluate and communicate workflow abilities to ensure that turn-around time is communicated to customers and delivered as promised
• Assist in recruiting, interviewing and retaining the right talent
• Conduct eyeglass dispensing and adjusting for patients
• Troubleshoot visual opportunities with patients and coach other associates on troubleshooting
• Embrace and promote company culture and code of business conduct
• Ensure all stores in their cluster are aware of production capabilities and overall process and commitment possibilities
Friendly: make others feel comfortable with a kind and caring demeanor
Eager: meet all lab certifications; passion for developing others
Flexibility: Ability to work a schedule including days, nights, weekends, holidays, special events
Multi-tasking: Balance job manufacturing while simultaneously solving customer needs.
Experience: Two years of experience as a lab technician; one year experience in a supervisory position leading other
Reliable: must have access to reliable transportation
Agile: frequent standing or walking and the ability to lift up to 20 lbs.
Intelligent: High School diploma/GED or equivalent related job experience
Full Time
Pay range: $17.08-$22.64