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Form of workJob Description
Who are we looking for?
The MCA is a critical member of the Market Center leadership team, which also includes the Operating Principal (OP) and the Team Leader (TL). In collaboration with this team, the MCA uses the systems and tools of Keller Williams' best practices to drive the Market Center to profitability through growth in market share. They lead associates to set goals, point associates to the production solutions that will enable them to achieve their goals, and then engage associates in weekly conversations to keep them on track with their goals.
The MCA can be thought of as the “voice of value” in the Market Center. They own the Market Center’s value systems and consistently quantify and communicate value to support associate validity. They use this value to both attract and retain associates, while supporting associates’ growth in production. They monitor their success by inspecting net agent count and profitability, and they meet or exceed the standard of the office netting at least five associates per month. Additionally, using these tools and conversations, they support associates in building profitable businesses by demonstrating and consulting on shared business-building fundamentals.
The MCA leads the Market Center staff in designing and implementing powerful support and operational systems that empower associate businesses. They are leaders in strategy, financial decision making, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and assess Company Dollar(revenue) daily. MCAs own Market Center profitability and understand that increasing revenue through growth in market share unlimits their opportunity.
They support the Team Leader and associates and lead the Market Center staff. Our MCA will proactively use the systems and tools of KW and EOS to minimize challenges.
The MCA uses the Leverage system and tools to hire and lead a powerful staff who will support the MCA, TL, and OP in achieving Market Center goals as a product of achieving their own goals.
The MCA is an individual who is a rapid problem solver, who easily and quickly learns from their environment, and who appreciates an efficient work structure. They are able to think through a problem or solution in order to present it logically to others, and enjoy a variety of responsibilities in a changing environment. They are not typically demanding, strive to cultivate trust and goodwill through effective communication, and are concerned about doing what is right according to the standards.
The MCA must be an independent decision maker, self-sufficient, and self-directed in their activities, while understanding their activities must be in complete alignment with the Vision of the Market Center and the rest of the Market Center leadership team
MCAs have a track record of success in supportive leadership roles with a background in accounting. They have at least 1–3 years of experience in leading others.
- Engage fully in the systems and tools of KW and EOS to drive the Market Center and associates to profitability through consistent growth in market share
- Systematically quantify and communicate value to support associate validity so that the Market Center nets at least five associates per month
- Lead the Market Center staff in implementing powerful growth systems and tools that associates can leverage to grow their market share
- Lead strategic, financial decision-making, ensure appropriate bookkeeping and accounting systems are accurately maintained, monitor Break-even Day, complete weekly soft closes, and close the books monthly. Lead associates to implement the same systems in their businesses
Essential duties and responsibilities
- Collaborate with the OP and TL to create and implement systems around growth
- Collaborate with the OP and TL to plan for Market Center profitability using the Cap Management tool
- Collaborate with the OP and TL to build strong systems that enable the Team Leader to regularly conduct market share appointments. Review the Pipeline tool to support the Team Leader in achieving the 4:1 conversation ratio and to validate the effectiveness of systems
- Help to construct projections in appointments, gross, net, and profit. Regularly communicate actual numbers. Support the team in identifying solutions if actual results are not in alignment with goals
- On a monthly basis, build the Market Center’s value package, and lead systematic communications of value
- On a daily basis, use the Daily Company Dollar tool to identify the amount of Company Dollar that has been received for the month, and the amount that is pending
- Build systems to retain associates and to help them grow
- On a weekly basis, work with the Market Center leadership team to conduct coaching conversations with associates to ensure they stay on track to achieve their goals. Consult with associates on shared business-building fundamentals
- Use the Leverage system and tools to build and lead a powerful staff
- Build and manage operational systems that empower associate businesses.
- Build and manage retention systems, focused on all associates, and becoming primary relationship manager for agents not in the productivity program or top 20% (the middle 60%).
- Collaborate with leadership to create and implement marketing strategies to tell the KWG story.
- Generate agent referrals from internal agent conversations.
- Consult with external agents, partnering in recruiting efforts.
- Facilitate paperwork signatures with new and transferring agents.
- Fully proficient in all technology offered, including, but not limited to, Command, Docusign, Dotloop, Winmore, Account Edge, Sovos, etc.
- Introduce new products/services to associates.
- Ensure all associate transactions are accurately recorded and tracked.
- Implement full charge bookkeeping (A/R and A/P).
- Oversee purchasing (supplies and equipment).
- Complete weekly soft closes and communicate key numbers, any anticipated challenges, and any opportunities to celebrate to the rest of the Market Center leadership team.
- Complete accurate banking and accounting.
- Complete monthly closes and transmit monthly data on time.
- Oversee maintenance of office equipment.
- Support TL in facilitation of ALC meetings and other ALC related activities.
- Create agendas and record meeting minutes as necessary
- Pass KW MCA Assessment
Communications/Interactions
- OP/TL – Same Page meeting – weekly
- TL – daily
- Staff (MCA Assistant, Receptionist) – daily
- Sales Associates – daily, Production huddles – weekly
- Buyers/Sellers/Vendors – daily
Management Responsibilities
- MCA Assistant when hired
- Reception/Director of First Impressions
- Additional staff as applicable
Requirements
Knowledge/Skills- Knows the systems and tools of KW and EOS
- Strategic, supportive leader
- Full charge bookkeeper
- 1–3 years industry, financial, administrative, and management experience
- Strong written and verbal communication skills
- People oriented and a positive, proactive problem-solver
- Detailed oriented
- Technologically savvy
- High school graduate, college graduate preferred
Benefits
Compensation – Compensation will be a combination of a base salary of $50,000-$65,000 (based on experience) and bonuses on profitability for a total possible compensation in first year of $80-$100k. Second year and following, an above average performer will earn over $100k and other opportunities will be explored.
