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Form of workGENERAL SUMMARY: Under supervision of the Parks & Recreation Business Development Manager (BDM) and the Marina Manager, the Marina Attendant for the Port of Dubuque Marina will service boats and other marine vehicles with fuel and pump-outs; assist boaters with docking and departing, collect payment for services and supplies; greet and assist convenience store customers; and perform other duties as assigned.
The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships; to work effectively as a member of a team; and desires to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork.
- Collect dock fees, fares or payment from customers.
- Record sales or transactions data.
- Clean machinery or equipment; both boater shower suites and public restrooms, and facilities or work areas.
- Acquire supplies or equipment.
- Control pumps or pumping equipment.
- Sell products or services.
- Provide transportation information to passengers or customers; customer service.
- Greet and assist customers.
- Operate cash register, point of sale and customer reservation systems; food and concessions equipment; and manual or power tools and equipment.
- Verify ages of customers purchasing alcohol, tobacco products.
- Stock and rotate inventory.
- Assist with start-up and closing procedures; boaters mooring and departing; and manager with maintenance and repair duties.
- Fuel boats.
- Utilize sanitary pump-out system to empty waste tanks.
- Process deposits.
- Water dock planter boxes.
KNOWLEDGE, SKILLS AND ABILITIES:
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services which includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
MINIMUM QUALIFICATIONS:
- Must be at least 16 years old.
- Customer service or related skills.
- Provide proof of current (free) Iowa Program for Alcohol Compliance Training (IPACT) certification or ability to get IPACT certified prior to first day of work.
- Provide proof of current (free) Iowa I-Pledge certification or ability to get I-Pledge certified prior to the first day of work. The goal of I-PLEDGE is an increase of voluntary compliance with the state's tobacco, alternative nicotine and vapor products laws through education and enforcement.
- Ability to obtain an Iowa Underground Storage Tank (UST) Class C Operator certificate (free) in the first week of work. (Will be trained by BDM, an Iowa Class A/B Operator).
PREFERRED QUALIFICATIONS:
- Cashier experience.
- Facilities and grounds maintenance.
- Mechanical experience.
FLSA STATUS: Non-exempt
SUPERVISORY STATUS: None
