Manufacturing Customer Service Representative

Company Overview

Solmax is a geosynthetics pioneer, innovator, and leader. With almost five decades’ experience, our GSE, TenCate Geosynthetics, and Propex acquisitions make us the world’s largest geosynthetics manufacturer, with more than 2200 employees, and plants in North America, Europe, Asia, and the Middle East. Our geosynthetics are used in critical applications by the biggest names in mining, petroleum, waste management, construction, agriculture and irrigation, civil engineering, hydraulic and environmental works, infrastructure, and transport. Our products safeguard the earth from waste and contaminants, and protect investments, helping preserve the integrity and longevity of vital infrastructure in the toughest environments. With expertise across all geosynthetics categories, Solmax is an innovation powerhouse. Our vision is to advance the geosynthetics industry, raising standards and creating products that are more reliable, stronger, resistant to contaminants, and accessible everywhere.

Solmax - geosynthetics that support human progress. Visit us at www.solmax.com.

PURPOSE OF THE POSITION: To provide proactive Customer Service support for in-house Sales Coordinators.

GUIDE TO THE POSITION – DUTIES, RESPONSIBILITIES:

• Fast paced Customer Service environment
• Handle orders, emails, telephone calls and various other responsibilities
• Ability to enface effectively with other departments.
• Build customer relationships.
• Through follow up
• Dependable
• People-oriented -- enjoys interacting with people and working on group projects.
• Ability to Multitask
• Detail-oriented and highly motivated
• Achievement-oriented -- enjoys taking on challenges.
• Be a Customer Service advocate.
• Have a great interpersonal skill and enjoy helping others.
• Have experience in and be comfortable working with multiple CRM, Microsoft, and business systems.
• Ability to learn processes and systems.
• Possess the ability to think outside the box.
• Be comfortable making decisions and resolving issues.
• Have strong written and verbal communication skills.
• Have a flexible “can-do” attitude and be willing to tackle a wide variety of tasks.
• Have a questioning, analytical personality that is always looking for a better way to do things.
• Be efficient, neat and well organized.
• Office Position.

SPECIFICATIONS OF THE POSITION:

• Minimum education required: High School Education
• Minimum experience required: Independent judgement. Requires a knowledge of products, customers and the computer system. Ability to convert unit measures and metric conversions. Pleasant and professional telephone voice and manner. Ability to operate simple office equipment to sufficiently perform the job.
• Description of working conditions/physical surroundings: General office environment

Contacts required inside or outside the Company:

• Inside: Regional Managers, Regional Sales Engineers, Regional Sales Representatives, Market Managers, Sales Representatives, Customer Service Manager, Warehouse Personnel, Logistics Personnel, Marketing Personnel, Quality Control Personnel
• Outside: Distributors, Independent Sales Agents, Engineers, Specifiers, Vendors

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person