Manufacturing Customer Service Representative 1st shift $22

Manufacturing Customer Service Representative – hourly, full-time – Comp range $18 - $20 – the successful candidate will have experience working with customers via phone/email, along with part ordering and technical manual experience – no call center only experience – this is an active position which requires some lifting and stair climbing

• Coordinate all activities between Customer Service Department, customers and personnel
• Accept and review all phone calls for Customer Service, direct calls to appropriate person and follow-up with return calls as required
• Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log
• Maintain service parts inventory, customer equipment records and other customer data
• Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs
• Present all correspondence with terms and conditions to the Contracts Coordinator for review
• Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order
• Input all Customer Service and related Engineering Job/Project cost data into the accounting system
• Ship domestic and international mail and packages
• Perform any Customer Service-related tasks as directed Qualifications
• High school graduate or equivalent
• Computer literate to include Word, Access, and intermediate skills on Excel
• Proven experience reading and understanding technical manuals
• Must have excellent phone and written communication skills
• Must have a professional and collaborative attitude
• Be willing to work overtime, when needed
• Documented US Citizenship or Legal Permanent Resident status