Manufacturing Customer Service Representative

Manufacturing Customer Service Representative

Monday – Friday, 8:00am – 5:00pm

EVCO Plastics, a privately owned custom injection molding company located in DeForest, 15 minutes north of Madison, is currently looking for a Customer Service Representative to grow with our company.

EXPERIENCE:

• 3-8 years Customer Service background in a Manufacturing Environment
• Excellent Customer Service skills
• Ability to multitask and follow through on tasks
• Working knowledge of computers and Microsoft Office Suite
• Positive attitude
• Strong communication skills and attention to detail
• Professional demeanor
• Ability to meet deadlines, exercise judgment regarding completion of tasks and set priorities
• Experience with EDI a plus.
• RESPONSIBILITIES
• Treat all internal and external contacts with uncompromising respect and integrity under all circumstances.
• Make decisions regarding order expediting and servicing clients within EVCO Plastics.
• Communicates politely with customers—both internal and external—via email, face to face, and telephone.
• Write up orders for processing, pull mold folders and enter order in the system.
• Notify clients of changes with their order, as they occur.
• Keep the Sales staff advised of transactions between the client and EVCO.
• Work with the Engineering department to get quotations for clients when required.
• Communicate with other departments to resolve inquires and correspond with the client as to the resolutions.
• Set priorities, meet deadlines and exercise judgment regarding completion of tasks.
• Maintain confidentiality, exercise diplomacy and uphold a high degree of professionalism.
• Provide back-up assistance to the receptionist, as needed.
• Perform general clerical tasks including filing, sorting, proofing and posting records.

EVCO is an Equal Opportunity Employer

Employment Contingent on Successful Completion of Drug Test & Physical'
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Benefits offered:

• Paid time off
• Parental leave
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Education assistance or tuition reimbursement
• Gym memberships or discounts
• Others

Communication method(s) used:

• Email
• Phone
• In person
• Chat

Work environment:

• Office

This job will require you to pass a background check:

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 4 years (Required)
• Manufacturing: 3 years (Required)
• EDI: 3 years (Required)

Work Location: In person