Manager, Transformation - Communications & Change Management

Job Description
Job Purpose:
As the Manager, Procurement Communications and Change Management, you will be responsible for building and maintaining trust to protect our brands' reputation throughout the North American Zone. You will provide structure, support, and guidance to procurement team to ensure a consistent approach to communications and Change Management. As the subject matter expert for transformational and sustained change, your work will drive a competitive advantage and business value and enhancing our employee and user experience by driving alignments across these areas into a single North America Procurement capability. Your role will be to design, implement, and maintain a comprehensive procurement communications program, strategy, and processes to ensure consistent and repeatable execution to Kraft Heinz's standards.
Essential Functions and Responsibilities

• Leads Change Management, communications, and employee/user experience within procurement.
• Establishes and sustains the Change Management methodology, governance and toolkit for Change Management efforts that impact both procurement and key business stakeholders.
• Advises on complex Change Management issues for our transformation initiatives and oversees Change Management efforts to deliver successful and sustaining Change Management solutions.
• Drives and oversees training for procurement, project managers, and change network on the established Change Management methodology, governance, and toolkit.
• Partners with procurement and business leaders to ensure that Change Management is at the forefront of designing for intended program outcomes.
• Act as a coach for procurement leaders in helping them fulfill the role of change sponsor on project initiatives; ensure that leadership is engaged in and accountable for the quality and delivery of well-defined Change Management plans.
• Elevates the Change Management capability through thought leadership, to implement real progress towards our KraftHeinz and Procurement vision.
• Lead the procurement brand and bring its story to life inside and outside of the organization by showcasing initiatives, people, and clearly messaging the value of procurement. Oversees the creation of internal and external facing content to promote understanding and engagement around the procurements vision and key goals.
• Develop internal procurement and client facing communications platforms to streamline procurement shared best practices, references, sharing the transformation journey and successes.
• Accountable to design, implement and executes an annual communications strategy for procurement including monthly townhall format and content, enterprise newsletters, monthly procurement review presentations and executive informational presentations.
• Represents Procurement at the North America and Global communication networks to continuously strengthen the reputation of procurement and ensure key procurement and organizational updates are shared two-way. Manage the partnership with Corporate Affairs and all functional communication leads for ongoing alignment and to ensure effective delivery of procurement communications.
• Champions our KraftHeinz organizational values and helps drive our procurement vision.
• Leads the procurement client experience strategy and measures Net Promoter Score (NPS) to enable prioritization of opportunities for improvement.
• Responsible for driving procurement service delivery model and partnering with BPO Leadership to ensure there is alignment across organizations.
• Builds client-centric culture within procurement.
• Ensures alignment to overall procurement global Change Management and communications strategy.

Expected Experience and Required Skills

• Bachelor's degree in Organization Psychology, Business Administration, Change Management, Communications, or related field, MBA and/or advanced qualifications preferred. Candidates possessing an equivalent combination of experience and education will be considered.
• Minimum of 3 to 5 years working in a professional corporate environment with a strong solid understanding of Change Management processes, methods and standard methodologies required, as well as crucial communication planning and delivery.
• Inspirational leader; able to empower and develop cross-functional teams.
• Builds networks and maintains strong working relationships across a variety of functions and locations.
• Proven record of accomplishment demonstrating the ability to develop, design, and deploy change and transformation across large organizations.
• Strong presentation, interpersonal, analytical, and critical thinking skills
• Competent in dealing with ambiguity and possesses a solutions-oriented approach.
• Demonstrated experience designing, developing, and delivering Change Management strategies for large scale, cross-functional, and global transformations.
• Demonstrated experience building Change Management capabilities within an organization.
• Ability to influence and coach without direct accountability, supporting NA Procurement teams to achieve results, and possess strong relationship management and interpersonal skills.
• Displays high levels of energy and commitment; is steadfast in the pursuit of goals in an environment of complexity, diversity, and ambiguity.
• Advanced and demonstrated Change Management skills with an eagerness to learn and develop further.
• Exceptional strategic and solution-driven thinker regarding organizational and behavioral challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Strong ability to multi-task with excellent planning and organizational skills
• Must be a team player - willing to be flexible in working towards solutions on issues which impact the broader organization.
• Excellent written and verbal communication skills, including superb attention to detail.
• Professional fluency in English with strong written, verbal, and listening skills is a must; multilingual is a plus.
• Ability to present to senior leadership and large Town Hall audiences.
• Advanced Microsoft Office skills (specifically Excel, Word, PowerPoint, SharePoint, and Outlook required) and have technological understanding procurement is a plus.

Location(s)
Chicago/Aon Center
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contactNATAI@kraftheinz.com