Manager, Training - Travel Insured International

Crum & Forster (C&F)  with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Travel Insured International (TII), a Crum & Forster company, is hiring a Senior Training Manager in our Human Resources Team in Glastonbury, CT. Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Specialty Business Unit (SBU), within the Accident & Health division of Crum & Forster, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We are committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. 

The Senior Training Manager, TII, will oversee and drive the development of a comprehensive Awareness, Education & Training Program for internal and external stakeholders/audiences in support of our strategic pillar, Superior Stakeholder Engagement & Service.

The Senior Training Manager will work closely with the Accident & Health (A&H) HR team, peers, leaders, and business partners at all levels of the organization to deliver our strategic objective. This role will evaluate current processes, recommend, and deliver business and skills-based training which aligns to TII’s strategic goals. This role will work with a variety of mediums and platforms such as in-person, virtual, asynchronous, or blended learning programs, for employees, distribution partners, Travel Advisor and Agency partners and other third-party partners.  This is a hybrid role, with flexibility on days in the office, located in our Glastonbury, CT office. Open to full remote candidates, but travel to CT and NJ will be required.  This role has one direct report.

What you will do for C&F:

• Lead efforts to assess, design, develop and deliver short and long-term learning strategies and initiatives for identified needs across TII
• Oversee and deliver employee and partner training enhancements. 
• Work with leaders and business partners to identify areas where common learning solutions can be leveraged across TII in the areas of Claims, Customer Service, Sales and Account Management, IT, etc.
• Deliver Training roadmaps for internal and external partners.
• Manage the creation and development of train-the-trainer tools and modules to prepare subject matter experts to deliver programs across TII.
• Responsible for the development of TII Training calendar
• Oversee completion & evaluation reports to determine ROI - how material is being received, success of training efforts, ability to recommend adjustments to material and curriculum based on findings.
• Pilot learning products, seek feedback, and iterate on solutions to create the best product for the learner.
• Delivers live, virtual, multimedia and/or blended learning curriculum to meet the technical and skill requirements of employees and business partners.
• Explore new technologies such as VR/AR/AI on appropriate projects.
• Partners with C&F Talent Development & Impact on delivering ad hoc employee training sessions or programs.
• Oversees and ensures that internal project tracking tools are utilized to ensure accurate department reporting.
• Demonstrate strong mentoring and coaching skills.
• Create a working environment where productivity can be sustained and accomplished, and where innovation and personal growth is encouraged and realized.
• Drive and role model the A&H culture, values and C&F core competencies within their teams.
• Perform other duties as assigned.

What you will bring to C&F:

• A Bachelor’s Degree or equivalent experience is required.
• A minimum of 8 years of experience in a Learning and Development or Training leadership role is required.
• People Management experience is a plus.
• Insurance Industry experience is preferred.
• A Certified Professional in Learning and Performance (CPLP), Certified Professional Talent Development (CPTD), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential a plus.
• Intermediate to Advanced proficiency in Microsoft Office products, including Excel, Word, PowerPoint, Outlook, etc. is required.
• Experience with variety of content design programs/platforms like Camtasia is preferred.
• Some travel is required.
• Excellent oral and written communication skills
• Ability to thrive in ambiguity or where there may not be an existing solution.
• Natural curiosity and will seek to understand.
• Proven experience challenging the status quo or current state.
• Excited by the future and willing to act both strategically and tactically to deliver on objectives.
• Demonstrated motivation and initiative.
• Ability to work autonomously and to prioritize workload.
• Demonstrated experience managing multiple projects simultaneously, taking plans into action and leading initiatives to finish.
• Extensive experience delivering content to all levels of organization.
• Exceptional collaboration skills
• Experience with designing and delivering Sales training.
• Strong understanding of adult learning theory and application
• Working knowledge of instructional design principles across various modalities
• Excellent organizational and project management skills; ability to execute on plans, drives for results and takes accountability for outcomes.
• Travel to CT and NJ required - 20%

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $95,700.00 to a maximum of $159,500.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

#LI-AV1

#LI-Remote

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing.
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path.
• A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.