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When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.
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Role Objective The Tele Strategic Expansion Manager leverages inside sales skills to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend. Planning (10 - 20% of time) Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting Portfolio management (10 - 20% of time) Answer customer inquiries and bring in technical sales and product specialists to support technical implementation Client solution (20 - 30% of time) Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives Use consultative selling skills to build trust and develop long-term partnerships Business development (10 - 20% of time) Identify key client opportunities and handle client escalations, as needed Uncover growth opportunities, treat identified customers and achieve growth targets Negotiate and close (20 - 30% of time) Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation) Compliance (100% of time) Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements Knowledge and Skills Consultative selling Effectively identifies client needs to configure solutions that address client requirements and deliver value Pipeline Management Ensuring appropriate follow up actions are taking place to move the sale cycle forward Closing Overcomes objections and resistance to proposed solutions with key client decision makers Influence & persuasion Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services Demonstrating value Proactively and consistently demonstrates the value of partnering with American Express Results focus Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks Market, industry, & product knowledge Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation Attributes High learning agility Intellectually curious Collaborative and growth mindset Personal accountability Compliance focused Experience Bachelor's degree or equivalent experience Sales experience, 3 - 5 years minimum Experience in a cold-calling environment a plus Experience in a highly-regulated industry Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefits The above represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
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