- Monitors and drives supervisors and staff performance
- Works to increase team efficiency and effectiveness
- Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.)
- Addresses any customer satisfaction issues
- Coaches and develops employees
- Participates in hiring of new team members
- Performs any HR related administrative tasks
- Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews
- Addresses any performance management issues with employees
- Works with direct reports to understand and prioritize product issues
- All other duties as assigned
- 4+ years’ prior experience in a Technical Support role
- 2+ year’s prior experience in a supervisory or management role
- Proficient in Microsoft Office suite
- Salesforce experience required
- Previous CRM experience required
- Prior experience in a data-driven environment
- Excellent attention to detail and time management skills
- Excellent change management skills
- Excellent oral and written communication skills
- Excellent customer service and conflict resolution skills
- Superior trouble shooting and analytical skills
- Ability to lead and coach employees
- Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
- Bachelor’s degree or equivalent work experience
PowerSchool offers the following benefits:
- Flexible Spending Accounts and Health Savings Account
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Paternal Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Paid Community and Volunteer Time Off (VTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $65,000 - $90,000. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certificates; internal equity; internal pay ranges; and market data/range parameters.
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