Manager, Strategy & Analytics-1228904

The E15 manager for the Kia Forum and Intuit Dome (future Clippers arena) will spearhead the delivery of analytics and insights to our operators and partners at both properties. In this role, you will be responsible for working with Levy’s Vice President of Hospitality and Director of Operations, and the partner Strategy & Analytics team to produce analytical insights and technology recommendations for hospitality initiatives. Additionally, this position is responsible for establishing and advancing the methods, processes and standards of analytics and partner service that fuel the innovation that is driving Levy Operations forward.

Responsibilities

• Manage relationships with key client and Levy stakeholders and understanding their overall strategies and business objectives
• Develop specific knowledge about the venues, including physical configuration, proposed technology, and operational processes
• Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback
• Identify opportunities to change existing product offering or distribution
• Develop reporting (heat maps, dashboards, slide decks, status updates) standards and formats for partner and operator end use
• Communicate key guest insights and potential action items
• Analyze and build optimal solutions around variable labor and cost of sales management
• Leverage available artificial intelligence, consumer insights, and emerging technology tools to drive guest experience and profitability
• Support, manage, or directly complete ad-hoc analytics projects as needed or required
• Support for strategy development of new technology initiatives in cooperation with the partner strategy department
• Lead business review process to share performance updates and opportunities
  

• Self-starter who is eager to learn the business and drive insights
• Management experience of an analyst or intern a plus
• Ability to develop and own stakeholder relationships
• Ability to work collaboratively in a consultative role
• 3-5+ years of experience in quantitative, analytical consulting, and/or client-facing businesses as well as experience interacting with internal organizational leadership
• Bachelor’s and/or Master’s degree in business analytics, statistics, economics, or a related field
• Experience in Excel with experience in financial modeling a plus
• Experience using SQL, R, Python, PowerBI, and/or Tableau for data analysis
• Experience in using data visualization tools, visual features of statistical software tools or Powerpoint to communicate complex ideas to non-technical audiences
• Experience in survey analytics
• Can share examples of using data to solve complex problems
• Food service operations awareness/experience
• Excellent interpersonal and stakeholder management skills
• Proactive approach to problem solving and adding value

Expectations
Expected to work most of the work week from partner site(s) with occasional attendance at events will be expected. Based on workload and communication with the Vice President of Hospitality, remote work can be allowed.