Manager, Special Projects & Analysis

At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour.
Shipt is looking for a Manager of Special Projects & Analysis to lead efforts enabling the efficient attraction, screening, and activation of new shoppers through data-driven strategic and technical optimization projects.
This individual would be responsible for managing ongoing reporting and analysis, identifying new opportunities for improvement, and leading project-based efforts to develop, prove, and implement optimizations.
What you'd be doing...
Responsibilities

• Lead a variety of improvement projects; in most cases, responsibilities would include...
• Identifying and analyzing opportunities for improvement
• Building the case for change
• Designing, implementing and measuring impact of tests
• Implement solutions, inclusive of documentation, change management, and training where needed
• In most cases, collaborating and co-creating cross functionally across all stages of work
• Own and build ongoing performance tracking and reporting to monitor impact of changes and identify future opportunities
• Building and maintaining cross-functional relationships across levels to identify opportunities, enable collaboration, and ensure success
• Key stakeholders will include: Marketing, Product, Regional Operations, Data Science, Shopper Operations, Shopper Communications
• Management and optimization of the Shopper Referral Program
• Management of additional capabilities as determined by project output and team need
• As needed, support troubleshooting and issue resolution for process or technology issues

Examples of projects
Potential projects include, but not limited to....

• Improvements to the structure and content of our New Shopper Sign-Up process to improve efficiency and activation rate
• Market/metro specific strategies and tactics to recruit new shoppers in unique / challenging markets
• Analysis and optimization in how we forecast the metro-level need for New Shoppers
• Optimizing communication throughout the New Shopper Sign-Up process to improve outcomes

Who you are

• A creative, action-oriented 'do-er', who can turn ideas or challenges into a "North Star" vision with actionable plans to achieve it
• An empathetic collaborator & communicator who can balance both a "North Star" vision with a "progress-over-perfection" approach to change management & implementation
• Self organized, detail oriented, with a track record of successfully implementing changes
• 2+ years of experience in a start-up, tech company or top consultancy, preferably in the gig economy or multi-sided market OR: another role where you had responsibility for large-volume hiring
• 2+ years experience in project-based work, including design, management, and execution of all or parts of the project

What you bring

• Excellent analytical toolkit, including solid spreadsheets and basic SQL experience, who brings a data-driven approach to problems
• Good written and verbal communication skill to a variety of audiences
• Great listening skills
• Comfort navigating ambiguity
• A positive 'can-do' attitude and an excitement for collaboration
• Bonus points for: process map experience, change management experience, project leadership experience
• High standards and integrity

Work Arrangement:
Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.
Please inform your recruiting contact upon initial connection if you need any accommodations.